Macy's — Local services in Springfield

Very poor service, could call it about the rudest experience I've had in a department store. I had went in to Macy's looking for a gift for my wife for Christmas, I had seen online and said was available in store , a expensive bottle of perfume one of her favorites. As I walked around looking in the fragrance department no one had asked if I needed help , they were to busy on their phones. I got to the point where I had asked for help an was ignored. Stood there waiting an kept getting ignored. Show i walked over to another woman who worked there at another counter. Asked for help an again ignored. Stood there for a moment as another man walked up. Apparently a boyfriend as she talked to him about their date the night before an holding hands , , I know this because I was left standing there , not being help even after asking for help to find the perfume for my wife's gift . 20 minutes I walked around trying to get someone to help me , and mind you other than the man flirting with the one woman. I was the only one customer there . The rudest people unhelpful to ignore their customers just to play on their phones during work hours at Christmas. So I took my business to Dillard's where I got help an what I was looking for . Much nicer friendlier people. Might I say they got my over $1000 worth of business that day . Will never step foot in a woke Macy's store again, as I would advise others as well , unless you like being ignored an treated like your bothering them or don't care for...

Macy's store in itself is a great place. It's what happened in the parking lot is why I only gave it 3 stars. One could argue this review could be the Mall's security problem. Here's the story. In or around August 27th - 29th, my Mother got robbed on the back parking lot during the day. My mother is 75 yrs old & was scared to death. She had no idea what this guy was going to do. Stab her, kick her door in on a 2018 Chevy Malibu which would of costed her over $500.00 for car insurance to pay for on her deductible. She thinks there was two men working together. Like one was inside spotting for the one on the parking lot. He was screaming he needed $5.00. Like some of us we don't carry cash. My Mom tried to give him $3.00 & that wasn't good enough he wanted $5.00. & was insisting & very aggressive towards her. So she reached into her billfold & found a $20.00 & handed it to him & said "here's $20.00 now get away" he took it & ran. I called Macy's 8/4/19 & spoke to the office, very nice lady named Lisa, & told her the story & she is going to call mall security & relay the message to where/who it needs to go to. My mother will not return to Macy's bc of this terrifying incident. I told Lisa what happened makes Macy's look bad bc it happened in front of there store on the back parking lot of the store. People don't really think of Mall security & if you do, you think of the movie "Mall Security" lol.... So PLEASE BE CAREFUL WHEN YOU GO...

Not sure what’s going on with Macy’s lately especially this one but all of the major brands that I’m used to seeing there over the years are gone so I guess I haven’t been in a while but I guess you haven’t been in a while let me fill you win polo Ralph Lauren is completely gone. Tommy Hilfiger is also completely gone. Nautica is completely gone. Calvin Klein is almost nonexistent tassel elbow is completely gone and these are just the designers that I can remember off the top of my head that were there that I know where they’re at they’re no longer there do you sections of the stores in the men’s department have been replaced by their store brands like clubroom and I NC Clothing. I have no idea what’s going on there but for Macy’s. It seems like a very sad situation. On the contrary, on the other side of the mall at Dillards, their men’s store is fantastic with great brands like Ralph Lauren Michael Kors, Lacoste, psycho Bunny Armani exchange, Daniel Crimeaux, North, face marmot, true religion, rock, revival Hurley O’Neill, billabong, SALT LIFE and more I can’t remember. You get the point. Dillards is far far out performing Macy’s at the battlefield mall is free from Missouri. In fact, if you’re shopping for men’s clothes, don’t even bother to go to Macy’s. It’s really a waste of time I mean, even the brands they do have there they have such a limited selection of five and worth you looking. Hope you find value....