Tech on the Go — Local services in St. Ann

I purchased some headphones from here, didn’t ask for my receipt, and immediately tried the head phones out. They didn’t work so I attempted to return them, but the young lady working at the counter, despite seeing that they clearly didn’t work, wouldn’t let me because I didn’t have my receipt. I called the information line at the airport who eventually got me in touch with the company that owns Tech On the Go who eventually got me in touch with the assistant GM. She told me that she wouldn’t give me a refund because they were earphones, and since I put them in my ears “they couldn’t resell them.” This is beyond frustrating. They sell products that don’t work and then don’t give...

Someone lied to me. I went to this store in STL airport when experiencing a two-hour weather delay. Concerned that my phone would die during that time, I purchased an Apple charging cable at this store. The clerk assured me that if I wanted to, I could easily return it with the receipt to any Apple store within 30 days and get my money back, as they had an agreement with Apple. However, when I went to our Apple store with the cable and receipt, I was told that since it wasn't purchased at that Apple store (or any Apple store), they had no way to return to their inventory. Seems like the TechOnTheGo clerk lied to me for a...

The gentleman (and that is a stretch) REFUSED to turn down the music blasting from the speaker sitting on the counter. He said it was his manager’s authority to always play the sound very loud. It is as difficult to complete the transaction as I was unable to hear half of the conversation. There was no one else in the store at the St Louis airport. When I asked to speak with his manager he said they were on break at clothing store across the hall. When I asked for the name and business card he said they don’t have any. Never doing business again at...