Hilton St. Louis Airport — Hotel in Woodson Terrace

If I could give this hotel zero stars I would. I had a late return flight arrival of 9:10pm, but when the lady shuttle driver had dropped me off when I departed the previous week, she took note of my handicap (above knee amputee), and said please call the hotel front desk when you arrive back next week and we will make sure the shuttle comes directly to get you so you don't have to wait in the heat very long. She was the ONLY positive experience I had at the STL Airport Hilton hotel. So, following her suggestion, when I arrived back to STL, I called the front desk to arrange my shuttle. Aaron, who answered the phone, was very rude and questioned why I was calling to request a shuttle. I explained my situation, amputee, in a wheelchair, it’s over 85 degrees outside at night and I am in pain etc. However, my concerns were dismissed and I was told that I would have to wait outside in my wheelchair until the shuttle makes his rounds before I was rudely hung up on. That was just the beginning of my nightmare stay at this hotel on 08/21/2023. Needless to say, they were in no hurry to retrieve me, and when I got to the hotel, I was dragging my luggage while walking with my cane. No one offered to help me. I asked Aaron, who was still working at the front desk why he hung up on me. He stated the phone disconnected, you can ask my manager. He was pretty defensive for something that happened accidentally. Anyways, TJ, the manager proceeds to tell me oh we put you in an accessible room, but the power will be shut off from 11:00 pm – 2:00 am. I said that is not acceptable and no one notified me of this when I booked the room. First of all, is this legal to turn the power off to rooms when it is 85 degrees outside and the whole region is in a heat advisory? Also, I have a medical device that I use at night that requires power continuously. I explained this to him and he acted very bothered. He said well I can put you in a different room but it may be too far of a walk for you. I said do you have any other options? He said we already put your shower chair in the other room. I said can you move it? He acted like I was asking too much, but he phoned someone to move it to the new room. Thankfully, Aaron redeemed himself from hanging up on me by offering to bring my luggage to my new room, while manager TJ barely looked me in the eyes. It really felt like I was a bother to him which is unacceptable. Then I get to my new room, 668, and it left much to be desired for the amount of money I paid for this stay. It was in quite a state of needing repair. The sofa and ottoman had several rips and tears. The bathroom sink was disgusting and the whole room is in dire need of an update. Then housekeeping arrives with the shower chair I requested so that I could take a shower after a long day of traveling. The man was nice, but clearly did not know what he was doing by trying to attach the ancient shower chair to the side of the tub. By the time he was done, the side of the tub had several scratches in it and the shower chair was leaning to one side. There was no way I could use it safely without risk of falling. I questioned if they had the standard shower chairs that every other ADA compatible hotel I’ve been too has, and he did not know what I was talking about. Said he had only worked there 3 months. I decided to get out of there in the morning as fast as I could. After walking an abnormal amount of time around the hotel trying to find the exit to the long term parking where my car was, I realized there was no signage and no one had told me how to get out there. This hotel needs...

As a routine Hilton traveler and Hilton Honors member for over 25+ years I was quite disappointed from the start. First the website mentions nothing about renovations or rather expansion. We never pay to park at a Hilton, however we were informed this is an “airport property”. No this is Hilton tryin to get more money. At the counter there were 3 ladies, two in black and one in gray are talking. One is helping a customer and chatting to the other two who are talking about whatever. While I and another customer wait. I check in, ask about the parking fee, even though we’re Hilton Honors we still have to pay the extra $16 for parking. We are assigned a room and told it’s in tower two. That means walking a country mile (slight exaggeration) to get to our room. My husband drives the car around thru construction and a maze and is told to use the ballroom entrance. I head up to our room, he heads back to the car. There’s minimum people around. The parking lot is damm near empty!, and we are given the very last room at the far end of tower two. Enroute you can see mold and mildew along the bottom of some of the walls where it looks like they have already did repair work. Room was nice, thankfully. One elevator did not work, one of the staff came to help and said it was good, but another guest and I tried it again. It didn’t move. We got out and waited on the second one to come down. It wasn’t large enough for two other ladies that had now showed up and all of their luggage, so they had to wait on the next one. My husband finally gets to our room and he’s pissed because of the elevator, which we were not told about and his directions from the ballroom were different from mine on how to get to our room. Before he got here he asked where was the bathroom downstairs, w/slight attitude the young lady at a podium mumbles something about through the restaurant, while she was on her phone. The room was quiet thankfully for the night, and check out isn’t until noon, however room service was knocking on our door at 0818 to see if we were checking out. WTH! Check out is at noon! As people leave, and check out clean those rooms first! Then maybe around 10ish start knocking on doors. As he knocked, twice I woke up,he knocked a third time, I had to get out of bed. There was not much waiting bwtn each knock. Before I could even get to the door I heard the key card. Thankfully I had the swing latch on it. I got to the door and peeked thru and was asked if I was checking out. Like NO! I’m sleeping! He apologized. But now I’m awake. I called downstairs to see why is house keeping knocking on my door at damm near 8am. I also asked when is check out? I already knew it was noon! Noon! She was polite and explains they do that so they can clean rooms. WTH! Hilton put in a policy that your guest need to read and sign that they need to notify the desk when they leave, or housekeeping will be knocking on rooms starting at 8! For a Hilton stay this has been an unusual experience. I definitely won’t stay here again. We stayed at Embassy Suites Hilton in Lexington the night before and had a great experience, then the prior week the Hilton near Stafford in VA. Totally different ways they operate compared...

Our family stayed here for an impromptu St. Patty's Day/Spring Break getaway, and we were not impressed.

Firstly, Hilton price-gouged us because of the last-minute booking, which I was kind of expecting as that's a Hilton policy and they can maximize revenue on busy weekends.

This location is right by the airport, so if you're flying anywhere it's a good spot. The lobby was in good condition, however there are very few trash cans so we had no idea where to put any trash we had, and ended up taking it to the front desk when we had it.

It was a cold weekend in March, yet our room on the 8th floor was uncomfortably hot and the AC did not work effectively. We called down to the front desk and asked if they could send someone to take a look at it, however no one ever came.

They have a decent indoor pool which was nice and warm (no hot tub btw), however they were all out of towels. So before we got in, we asked the front desk where we could get a few towels. They assured us someone would be bringing some. We got in for 20 minutes or so, no towels came, so we called the front desk. They once again assured us someone was coming with the towels. 20 more minutes went by, no towels. We called a third time and they told us the same thing, and by this time about 5 other guests had shown up, some with towels and some without. We told them all of us need towels and that we're ready to get out. A guy finally showed up with 4 towels, not even enough for our family let alone anyone else!!

The front desk was always pleasant to our face but very dismissive and lazy. They couldn't be bothered to deal with the annoying guests, and were clearly not interested in doing their job. They spent most of the time hiding in the back out of sight. Several times I saw them in the back or behind a locked door just sitting on their phones.

The room was dirty and in poor condition. There was a corner of the ceiling that had some water damage, the window was dirty making what otherwise would be a nice view somewhat of an unpleasant experience. The carpet had stains and burns, the bathroom ceiling had clearly had mold or some kind of water damage that they had tried to paint over and cover up multiple times. The room was quite small and, although it was advertised with a fridge online, there was none to be found. The beds were the one nice thing as they were very comfortable, but I would've done something different if we were going to stay any longer than one night.

We also purchased breakfast in their dining area along with our reservation (breakfast is NOT included), and the food and service was fine there. Nothing fancy, but the buffet was well-stocked with lots of fruit and variety, and an omelet bar which was awesome. The waiters and waitresses were friendly and attentive.

Needless to say, the embarrassingly lazy front desk service and the condition of the rooms was enough to make us not stay here again and we will not recommend it. Don't stay here unless you're trying to fly out in...