Saint Louis University — Local services in St. Louis

The staff at the registrars office needs a lot of work. They have made the process of requesting a transcript a disaster. As a "catholic" educational institute the school should understand the need of transcripts and do their best to accommodate students in there path of continuing education. The staff needs to work on both their customer service skills and conflict resolution practices. The behavior of the staff during phone conversations and email correspondence has been completely inappropriate. Our firm would separate from individuals with their antics as soon as possible. I have been requesting my transcript since July 28 and my new school has still not received it. It my understanding that my transcript was finally sent on August 8 but I have been given no proof of that. UMSL understood my concerns on the situation and offered to accept the transcript via email. I sent an email to SLU at 10:40 asking them to send my transcript to UMSL via email as soon as possible. After hearing no response, I sent two additional emails at 12:30 and 2:00 but still received no response or indication my emails had even been requested. I finally called the school at 2:30 and the assistant registrar argued with for several minutes about how I was insulting and didn't allow them time to respond. However, she was well aware of the situation and knew who I was before I even mentioned my name. Instead of arguing for several minutes with a disrespectful attitude the correct method for resolution would have been apologizing for my experience and trying to accommodate my needs. After I explained it is taking more time to argue then to fix the situation I was told it would be emailed that day. At 3:30 I received a completely inappropriate email in which I responded with my concerns on how the school handled the situation. In my opinion the school is more of hassle than it is worth. You should always put the education of your students or former students first instead of treating someone with utter disrespect. I have asked to sit down with whoever oversees the registrars office. I have several suggestions on how the staff can improve and work with students in a respectful and...

I graduated from the School of Professional Studies in May 2021 with a 3.04 GPA with a Bachelor of Science degree in Computer Information Systems. I have requested my transcripts numerous times through the National Student Clearinghouse for personal reasons and also for admissions to various graduate programs at other institutions. SLU has issued transcripts with inconsistencies and discrepancies over the years. It was only recently that I discovered this. As a result I have lost application fees and was denied admissions to some programs because my GPA was WRONG! I was a B student but sometimes they had me on paper as a C almost D student. It was only my most recent application where the admissions office at Southern Illinois University Edwardsville (SIUE) was transparent enough to compare the official transcript they received from SLU in June 2024 to an official copy I had received in September 2021. SLU corrected the error and issued a new transcript free of charge but that does not fix the embarrassment and disgust I experienced when it caused issues with my admissions to New York University (NYU) and The University of Texas Austin. SLU can't refund me for those application fees or turn back the hands of time to make it right. I went through rigorous appeals processes where I was not allowed access to my admissions files at these schools but they both stated that they had "academic concerns" (e.g. the transcript from SLU). It's insane that I paid $64K in tuition and people in the office can't click a correct button or the institution can't invest in software that isn't faulty to automate this for them. I would advise anyone who has graduated from SLU to check their records thee times after requesting them, even if the records are sent directly to another school, call the school who received it to inquire. The hard part is many schools will not disclose what they...

Well I can finally say I been to college. Honestly I was working in the city and I needed to run by US Bank which is also there so I went inside to do some quick banking. Place seemed nice enough. Bank lady was super friendly although probably a little suspicious of me more than likely. Didn't interact with anyone else so not much to tell. Thanks for the super easy banking experience SLU. I will definitely root for you all next March madness (sadly, I'm not much of a college sports fanatic truth be told; but always a hometown fan...