Blaze Pizza — Restaurant in St. Matthews

Generally, Blaze Pizza as a brand offers good product. However, this location is jarringly inferior to other options in the area. I tried this location once on 1/24/2025 and will not repeat my visit. Here's why:

When I appeared on-time to collect my mobile order, my order showed on Blaze's app as already having been collected, so naturally I inquired with the staff. The staff proceeded to present me with what seemed like two-thirds of my order: two pizza boxes. I presented proof that I also ordered cheesy bread. To the staff's credit, the attendant made the cheesy bread for me reasonably well and quickly. I was thankful for this as Blaze was jam-packed and incredibly chaotic. I then went home confidently with what I thought was my order (given that Blaze Pizza had never done me wrong previously).

When I got home, I realized that for some reason my two pizza boxes contained one pizza and one cheesy bread along with a cheesy bread box containing the cheesy bread I had the staff make. Neither I nor the staff caught a pizza box containing cheesy bread and not pizza. As for my one pizza, it was missing several toppings. So, I was shortchanged an entire pizza and my one pizza was incorrectly made. The value of the extra cheesy bread I mistakenly received was worth half that of a gluten-free pizza, so the extra cheesy bread mistake didn't begin to right any wrongs. To top it all off, I complained to Blaze Pizza that very night online and, one week removed, Blaze has clearly ghosted me.

The very next day, my household got Blaze Pizza at another location where we didn't have problems and never have. This location is a poor reflection upon the brand and doesn't seem to be run...

For the third time in about two and half months this Blaze pizza has been awful! They’re always either out of ingredients (and are not upfront about it, just want to sell you crap) and/or their employees are sloppy with preparations. A month or so ago, I went thru the line to order a Caesar salad and pizza and they only filled my container half way with Caesar lettuce. When I said umm can you give me a little more lettuce in that $8 entree salad, THEN they admitted to me that that was the last of their Caesar lettuce, could they fill the rest with the other salad’s lettuce? I said yes! Then they proceeded to tell me they were out of pineapple and mushrooms for my 3 topping plus cheese pizza!) Now last night, as I went to pick up my app order for an 11inch pepperoni, meatball, pineapple, plus cheese pizza, I got all the way home with it to find it had no pepperoni and no pineapple at all on it, only cheese and meatballs! We went ahead and ate half of it because we were hungry and had nothing else prepared. Very disappointing what this pizza restaurant has become, especially since moving a block away from its old location last year. I’m done! I will take ALL my business from now on to California Pizza Kitchen only a mile away from this...

Actually, the pizza was good. What turned the experience sour was the condition of the dinning room. Tables were filthy and food covered the floor. What made it more appalling, the manager walked around with total blinders on. One employee came out on the floor and sat down ignoring the store condition. Got up and went back to cutting pizza without putting gloves on or washing her hands. After a while, she put her gloves on after another employee told her too, but acted annoyed by the on the spot correction. That's not all!!! She picked at each pizza she cut! That's right! Touching the ingredients with her hands because her cutting skills were obviously not that good...omg!! My wife was about to pass out because this young lady was grossing me and her out. Finally, instead of delegating tasks, the manager finally noticed how bad his dinning room was and started wiping the tables and sweeping the floor while, his crew played around behind the counter. Absolutely no command and control. By that time, my wife and I was wishing for the crew from Bar Rescue to walk in and take complete control. This wasn't a good experience at all. Sorry, we can't recommend this...