Guilford & Company — Local services in St. Michaels

My experience was overall great. I will caution, I am a young alternative looking person and when I first entered the shop I don't think I was greeted and I certainly felt a little ignored, if not even watched from a distance. It was a busy day with lots of people, but I didn't feel like I was getting the same level of service as the older or more conventionally appearing customers. Once I flagged down an employee though, everything was smooth sailing. The woman I spoke with was very pleasant and helped me look at a few different rings. She went out of her way to try to find out the story behind the ring I chose which was very appreciated. I also felt like the prices were fair for all the rings I saw. They really gained back the 5 stars in my purchasing experience. The ring I bought was significantly smaller than my finger so it needed to be resized. I was planning to take it home that day and take it to my local jeweler but they insisted upon doing the resizing at no additional cost. I told them I lived far away and they insisted and waived my shipping costs. When I left the store they gave me a fake silicone ring so I "didn't leave empty handed" and a bag of candy which I thought was very cute. It took about 3 weeks to be resized and arrive and the shipping experience was great on their end. They called me and arranged a good time for delivery and the package came very soon. It was sent FedEx with signature delivery. (FedEx did ignore that requirement and deliver to my building's secure package lockers but that's not Guilford &Co's fault.) I was most impressed with the packaging. My ring came in a pretty big but also discreet box. Inside the box was some supportive packing material and another bubble mailer, the bubble mailer also had a shipping label on it. My ring was well secured in the bubble mailer. I was so impressed that they had the foresight to pack it so well. Even if the box was fully damaged my package would still have been able to be tracked in the bubble mailer. With one of a kind antique jewelry that kind of care really shows that they go the extra mile. The resizing job also looks great. You...

Guilford and Company are top notch professionals who thrive with their customer service, professionalism, friendliness, and knowledge of their products. My wife and I celebrated our 17th Wedding Anniversary and were just browsing stores in St. Michales. When we went into Guilford and Company the staff was so friendly and welcoming. They helped us look at possible new rings for my wife. Carla, the owner was there and helped with the process as well. We decided to leave the store and come back later. When we came back, they remembered our names and were just as excited as we were to make our final selection which we did, and were very happy with our one of a kind choice. Thank you to the wonderful staff at Guilford & Company and making this a very special anniversary and...

Guilford is by far our favorite jewelry store! They have a beautiful collection of unique vintage jewelry and the most wonderful staff who are incredibly knowledgeable about their pieces. Additionally, they are always professional, warm and helpful. On several occasions they have gone above and beyond to help us with jewelry that needs repair work even when the jewelry was not purchased at their store. I cannot recommend them...