The picture and sound went out on my TV last week, and I assumed it was a problem with the receiver. Rather than going to Best Buy, which is what I'd normally do, I instead decided to purchase a new one from All Star A/V. Figured I'd try the whole small business thing.
Which was, unquestionably, the right call.
Upon taking the receiver home and connecting it that night, I still had no sound/picture. Tested it with another HDMI cable...still nothing.
So I called Mike, and he made time to come out the following day to check on it.
Long story short, I had not one but two faulty HDMI cables. What are the odds?
What's more, Mike packaged up the receiver he'd sold me the day before, with zero provocation or haggling, and refunded my card that night.
Definitely worth giving them a shot if you need a new system or some A/V work done. They've made a loyal customer out of a...
Read moreMy wife and I decided to purchase our first flat screen TV about a month ago...I know, we aren't really early adopters. A family member guided us to All Star Audio/Video and we couldn't have made a better decision. I'm sure we would've ended up at some big-box chain where nobody really knows the products, but instead we got world class service from people who know what they are talking about. Tim was outstanding in helping us find the TV we were looking for and explained the differences between models. I could not be happier with the newest addition to our home and just to show they truly appreciate their customers, they sent a letter to follow up, thank us for the business and make sure we were satisfied. You don't get that from Best Buy....
Read moreI found Mike and his entire crew at All Star A/V to be nothing short of fantastic to work with. Mike and his team under-promised and over-delivered on his creative solution for my house's multi-room sound and video setup (both home theater and wireless). As many others have mentioned, this is a family run business for 30 years here in Houston, and you can see this in every aspect as Mike and his team put client first and do business with integrity, creativity, and transparency...and his prices are reasonable to boot! Thank you for showing great care for what you put together for my wife and I Mike and All Star A/V - I would absolutely recommend this company to anyone who wants a first class job done well with expertise...
Read more