Bulloch Solutions — Local services in Statesboro

I contacted Bulloch Solutions to inquire about fiber service availability at a specific address. While I understand that not every inquiry may have the answer a customer is hoping for, the responses I received from Allyson Smith were dismissive, unhelpful, and lacked basic professionalism.

Despite asking clear and detailed questions about why the service was unavailable and whether there were plans for future expansion, Allyson’s initial response simply stated, “We do not provide service at that address,” without any explanation. When I followed up to request clarification and alternatives, her replies remained brief and avoided addressing my inquiries directly.

As a representative of Bulloch Solutions, Allyson demonstrated a lack of effort to provide helpful information or to connect me with someone who could offer further insight. Good customer service requires clear communication, a willingness to assist, and the ability to guide customers toward solutions, none of which were evident in this interaction.

I hope Bulloch Solutions will use this feedback to address customer service issues and provide additional training to ensure representatives, like Allyson, meet basic service expectations. Customers deserve respectful and thorough responses, even when the answer is not ideal. Clear communication and professionalism are critical to maintaining trust and...

I've usually had good experiences with Bulloch Telephone, but I recently went about a month without work and got behind on some bills, my wifi being one. As soon as I got some money back to pay on my account (a Friday evening), they couldn't re-open the account because the business offices were closed. This means I have to go without wifi on Friday, Saturday, and Sunday - the weekend before final exams. As a broke college student, I'm sure you could imagine the stress associated with this.

I spoke on the phone with numerous customer service representatives from the technical support line, the only people you can contact over the weekend, but none could help because they do only troubleshooting issues. I spent about 90 minutes on the phone trying to figure this out, so it was a very slow, stressful period of not knowing whether I could study for my finals or not - time that could have obviously been spent more productively; studying for finals, perhaps. If you're a broke college kid, don't rely on them for reliable internet service that can fix your problems 24/7. If your bill is paid past due on the weekend, don't expect internet until the next business day. If you always pay the bill on time, I will say,...

I was lied to at the desk when I opened the account. I was told I could have only internet at X price. My first bill was twice as much and included a phone line. I called to request the phone line to be cancelled and was told I cannot have internet with out the phone. Now I was stuck with a monthly bill twice as high as I was told it would be.

I got behind on a bill, approx 5 days, never lost service. I was billed $25 disconnection fee on the internet and another $25 for the phone, even though the phone is not optional with the internet.

Since I was stuck with this phone I guess I should use it. Oh, you want to call 2 miles down the road into Bryan County, thats long distance and cost extra.

Then I lose service after I caught up on my bill. The told us that the problem was our router. My phone had no dial tone and was plugged directly into the wall. A call back two days later and they found it was on their side and fixed it quick.

Bottom line, they lied to me and charged me for services they said I did not have to have. They run a racket if you get behind by various charges. They are quick to bill you but refuse to compensate you for services not rendered when they...