L.A. Waters Furniture and Mattress — Local services in Statesboro

Buyer beware! Do not patronize this business! They are not a professional nor honest furniture company.

My purchase with this establishment was a King Pillow Top Mattress on August 26, 2022. After a $200 store promotion, in total I paid $1,381.32 for two box-springs and the mattress itself. They were delivered September 2nd.

A month later, on October 3rd, I contacted the store and spoke with an employee named Joe, and explained that the mattress was already caving in. He said he would send someone to come take a look. I received a call on October 11th from an employee named Willy and we scheduled the visit for October 18th. During this consultation, the indent measured exactly 1.5 inches deep, which is the measurement I was informed the depth that is significant enough to concede an issue. The business was slow to move forward from here. I was bounced around from associate to associate on several different phone calls so I visited the Statesboro store in person on October 21st.

I arrived at 10:30 am and asked to speak with Melinda the sale associate that assisted me in the sale of my new mattress. Melinda was very apologetic, though I told her it wasn’t her fault; it was the mattress. Sandra, the owner had entered the conversation with Melinda and myself, in an unprofessional manner. She took the time to argue that it was my care of the 4 week old mattress that has caused the issue. I reminded her that I had previously owned two pillow top mattresses without ever encountering this issue. Eventually, I was offered to exchange my mattress for one of equal or lesser value. After looking through their mattress selection, I decided on one that was the same price as the one I previously purchased, but Sandra would not honor the $200.00 discount on that mattress nor refund the difference on a lesser price mattress.

This business had the opportunity to admit their fault and easily remedy this situation. This should have been an easy and fair exchange of mattresses, but the policies that this business employs are not buyer friendly! Poor quality mattresses, slow service, rude owner;...

This place treats you like family!! My wife and I purchased furniture there over 40 years ago. When Lee and Lloyd’s grandfather was there. My wife and I’ve purchased some more furniture there, and also a burning pellet stove, tables ect.. after building our new home in Nevils. Tonya was such a help to us when we were there purchasing our living room furniture. I still return there often to get pellets for my pellet stove/heater. Whenever I walk in they know exactly who I am. They never one time of all the times my wife and I have been there, did they push anything on us to buy! Or try to sell us anything. So if you are looking for furniture or anything for your home, go by and check these folks out!! They are the best! Tonya, Lloyd, Lee! Thanks for being so nice and helpful!! We love all of our purchases!! God bless, sincerely Gary and...

i looked for bedroom and leather living room furniture for almost a year. I went to at least six stores searching for quality at a reasonable price. I finally decided to purchase an Ashley bedroom set and leather suit from LA Waters. The same bedroom set was on sale at the Ashley store in Savannah, but was more expensive. My LA Waters sales associate, Summer was so very helpful. She asked me what I want and made recommendations; there was no pressure. As a matter of fact she invited me to shop around and she gave me time to make my decision in my time. Not only do I love our recent purchase, but my husband who saw it for the first when it was delivered, embraced the elegency and excellent value of our new furniture. To make this deal sweeter delivery and set-up were free from Statesboro to...