Bob’s Discount Furniture and Mattress Store — Local services in Stickney Township

I shopped at Bob’s Furniture in August 2020. I ordered online after being In the store and finding an item I wanted to purchase. I order a chest on August 8th, 2020, was advised I’d receive communication to set up delivery for my purchased item. It was on a weekend and figured I’d receive a phone by at least Wednesday of the upcoming week, no phone or email with a delivery date. I phoned the store and was told that the item purchase was not in stock and wouldn’t be until 9/21/20. I was upset with the service so far but said I’d wait for the item. As the date nears no communication for a delivery. I call again and am told it will be delivered 10/1/20, between 10-2pm, nearly 2 months later. no communication was ever made in behalf of Bob’s, I had to make every phone call throughout this ordeal. On the delivery date waiting during the delivery time frame and it’s nearing 2pm, I check the track your delivery feature and it says unable to complete, with no phone call or ring of a doorbell. I call AGAIN to find out what happen and they said that a piece was missing. I feel that’s something that should have been known when they put it on the truck for delivery and I should have been contacted to advise me it would not be delivered and I could go about my day. I requested for the item to be canceled and I receive a refund, they offer to refund the delivery charge and setup another delivery date of 10/8/20. The item comes but is not functioning properly. The drawers don’t close without being tilted and upon inspection the glider is damaged causing them not to function properly. So much more to write, but I’ll stop here just know as of 10/27/20 I am still waiting for a service call to fix the drawers so that I can actually use the chest in it’s intended place my daughters room and not in my living room taking up space until it’s fixed.. Horrible service, and I worked in the Customer Service field for over 15 years. I will never shop at Bob’s furniture ever again, and regret giving them my business to begin with. So disappointed and embarrassed for them and for myself for having to write...

Would rate zero if I could. Worst customer service I’ve experienced. I purchased my furniture on August, i was informed by the store sales associate that I would be receiving my bedroom set the month of October the latest due to covid which I understood. I was also informed that I would be receiving a call prior to my delivery to confirm a day and time which I never did. I received an automated text that my delivery is scheduled for today between 1:15pm-4pm. I have been trying to contact the store or customer service, and no one ever answers until finally yesterday which I waiting approximately 30min before someone got to the phone. I asked if I could move the time to the morning due to my work schedule, I called within the 24 hour notice like it states on the text I received that if I need to change a time or date, to call. The lady that I spoke with informed me that she could send request for a different time but it wasn’t promised. I asked if I could get any information to contact the delivery service, she said she did not know. I asked if she could call them for me to confirm if it was possible since I have to leave for work at 2:30 pm the latest. She kept saying she didn’t know any information. How is it possible that the store is somewhat affiliated with the delivery service and has no information of contact. She mentioned that I could reschedule for the first week of December. I asked if I rescheduled, would I have a morning delivery time? She stated she did not know. I told her, so basically you’re telling me I’m out of luck? She answered yes. This is ridiculous. I asked to speak to her supervisor, she said she was busy and would take 15 minutes for her to get to me, I told her I didn’t care and would wait on the phone. Once her supervisor got on the phone, I explained to her the situation, she gave me the exact answers as her employee, she did not know, what type of supervisor is that. I then asked how would I go about returning the purchase, she then hung up the phone on me. First and last time I spend my phone on...

Horrible customer care!! One of the delivery people wasn’t wearing a mask!!!I ordered the bobtastic white glove service of $120 dollars. I was told my delivery would be here the 24th I missed a day of work and my delivery didn’t come then on the 27th it came and they only brought in my furniture and left me to assemble it and clean all the plastic and cardboard my self and then I had to get my own drill and screw in the legs of the couch. I then called customer service to request a refund because the white glove service was not done and that is what I agreed on not just shipping and if they were only going to drop it off I would of just settled for pickup and never payed that money for shipping and assembly and cleanup like I did. I was on the phone for over 1 hour talked to 1 regular person and 2 supervisors who essentially told me I have to pay for their mistake. I asked the last supervisor “ So am I paying for the mistake you and your delivery people made then? I didn’t agree to just shipping so why do I have to pay for something I didn’t agree to? I ordered the full service so tell me how much it cost to pickup and how much the white glove service is anything else is your problem and not mine”. She said still I have to charge you the bobtastic threshold delivery and I said no you don’t because that is not what I agreed to. I bought the white glove service and since I did not receive that and only a waste of time then I’m not paying for bad service that I didn’t agree to when I made my purchase. One supervisor said they can give me a 50% discount on the delivery which would be $60 and the last supervisor said only the difference which is $30 dollars. I told them so now I have to still pay $90 dollars for your mistake and having your worker come in my house without a mask and bang up my wall and door because they were not...