Ashley Store — Local services in Stickney Township

I honestly don't even know where to begin. My boyfriend and I went in to look at their sectionals and found one we both liked. My boyfriend went ahead and applied for the Ashleys card and was approved for a total of $6,300, he was approved for 2 cards. For some reason the sales associate was not satisfied with the $6,300 credit limit he was approved for and decided to ask for a credit limit increase WITHOUT INFORMING HIM. He found out after he received a denial letter for the increase in the mail and then calling customer service to inquire about it. We actually ended up purchasing a tempur-pedic mattress and adjustable base because they had a sale going on. We thought we walked out with a really good deal and were extremely excited for the mattress and base to arrive. We were given a delivery date of a week for the mattress and the sectional is backordered a few months. We threw out our old mattress the night before delivery as instructed by the sales associate to have the space clear and ready for the new base and mattress. Once the delivery arrived the guys informed us that the base was not the correct size and they would need to come back. We were pretty bummed out because we now had to sleep on the floor longer and call another day off of work. We called the store where we placed the order and spoke to the manager. He said there was nothing he could do for us because we were already given a good price without his consent but he would get in contact with the warehouse supervisor and have it delivered the very next day and to wait until 6pm for his call back to let us know what time. We waited all night and never received the call. The next morning we made a trip to the store and asked to speak to a manager. She for some reason was not willing to talk to us, we were told she was "busy" but yet was helping customers that arrived after we did. We brushed it off and were told that they would discount $200 from our total and they would have it delivered in a week. We were super upset because remember we're sleeping on the floor. The week comes and we get a call from the driver letting us know that after they looked over our order they realized that they once again had the wrong base and did not want to waste their time by coming out to the house. We are now super frustrated and irate that the warehouse can't seem to get the order correct. We called and we were offered another discount, after much arguing at the fact that we have to keep calling off of work and sleep on the floor because they can't seem to get it together, and scheduled the 3rd delivery date. Today was the 3rd delivery day and yup you guessed it, WRONG BASE ONCE AGAIN!! Can someone please explain how you manage to deliver a twin base for a queen bed 3 times in row and not once are apologetic over the fact that a client has been calling off of work and sleeping on the floor after purchasing a $3,000 + mattress and base? Delivery was scheduled for possibly the middle of next week but was not guaranteed. At this point we are ready to cancel and take our business elsewhere but we were told that we are still responsible for the 10% cancellation fee because apparently missing multiple days from work and sleeping on the floor was not enough for them. This is unacceptable and ridiculous!! Ashley, get your...

I had the worst experience with Ashley furniture! I ordered my bedroom set in July and am just now getting it. I understood due to COVID things were on back order. I Initially was set to receive my bedroom set mid September. The first part of the bedroom set was not delivered until mid October after Going through several different delivery dates and talking to numerous People. Being told that certain parts of my furniture was not going to be delivered so they were only gonna be able to deliver certain parts of the whole set after getting several different delivery dates. Then when everything was delivered except the bed rails they didn’t even want to set up the dresser and just dropped it off in my garage. Then I went again through several different delivery dates as to when the bed rails will be delivered. Only to then have the rails finally delivered and having just the bed set up and the delivery men refusing to Set up the rest of the set saying that you need to call somebody else to have that done. Keep in mind this is the second delivery person to come out. After complaining about this having to go to the store because nobody Would ever answer the phone A third delivery team came out only for them to say that they are delivering the exact same set that we already had waiting in the garage to be set up. After telling them that no we just need for you guys to bring this in and set up the dresser and the mirror they said that they don’t do that, got back in the truck and drove off. This is now the third delivery team this came out to my house. I then get on the phone call the warehouse and inform them of what happened (which I had to find out the number of the warehouse myself after the manager at the store said that they would reach out to the warehouse and never got back to me. )The warehouse supervisor then tells me that they absolutely were supposed to set up my dresser, mirror and nightstand.The next day I go back to the store to tell the store manager about what happened and they again say they will reach out to the warehouse and try and get that straightened out. I get a call from the warehouse manager scheduling another team to come out that works personally for Ashley not these contract people that they have coming out delivering furniture (which I don’t know why they’re using them in the first place because they’re doing a horrible job)and finally get my dresser ,mirror and nightstand set up inside of my bedroom. The fourth team that came out were really nice and considerate and I wish they would’ve been the first team that came out. This was absolutely the worst experience I have had with Ashley furniture store. I had several things that I was thinking about purchasing in the near future from Ashley as well as my mother was about to purchase a couch from Ashley and now after this experience neither one of us will ever purchase anything from Ashley again. The store in Burbank Illinois is horrible. I don’t know what is the problem between the store and the warehouse and the contractors they have delivering the furniture. I don’t know what furniture store delivers your furniture and refused to bring it in and set it up. I had high expectations for Ashley furniture and they let me down drastically. I am livid about my experience and I will not...

My husband sent me to purchase dressers. So I went to Ashley home store in Burbank Illinois. When I got there I fell in love with a bedroom set. So I purchase all 7 pieces. I also paid in full. I was told it will be delivered in 3 weeks. Three weeks came, I called the store all day. No answer. So I went into the store and was told all my pieces was not delivered to the warehouse and it will be delivered in another three weeks. I was also told by the store manager Rico “ I am going to refund you two hundred dollars on your card for the wait.” I said okay. I never received it. I had to call Corporate . So they send a ticket and my salesperson called me a week later and said they will be sending my money in 7-10 business days. I am being very patient. So I received the $200 on the seven day. My furniture was never delivered. I order my furniture July 6, 2020. Here it is 10/08/2020. My husband was so upset he purchase another bedroom set. So I cancel my order over the phone with the corporate office and was told the manager at the Burbank location have to approve it. A week pass. I never heard from that office. I tried calling. Nobody answer the phone. So here it is 10/12/2020 I am in the store talking with the manager Rico. I tell him I cancel my order with the cooperate office and they said you was going to call me to approve. I never got a call from you. I will like my money back because my husband brought us a bedroom set and plus it’s been 3 months. He said it’s the holiday the cancelation will not go through until tomorrow. He gave me his business card with his cell phone number on it. I called him on 10/13/2020 and ask him did he sign my cancellation? He said he will check when he get to work. He text me a picture of the screen of his computer I barley could see. And he also texted “I’m not to sure if you got the email but here it says when it was canceled and your name” I ask him what email address was it sent to and what date? He text back 10/12/20. I called the cooperate office back and told them he was bull shuttling me and I want my money. So I waited 7-10 business days nothing was in my account. I went in the store 10/26/2020 at 10am and ask to speak to him and was told the manager Rico was in a meeting until 11am. I said I will wait in my car. The salesman came out to my car 5 minutes later saying he want be available until 1pm. I left and waited patiently for my deposit on my card for my 10th day. Which was 10/26/2020. Nothing. I tried calling Rico cell phone around 6pm, my call went straight to voice mail. Then I called the corporate office and I told them my issue with the manager at the Burbank store. He said he was going to note what I said and send them a ticket and they have to respond. I rely love Ashley furniture. I will never purchase again from the Ashley store. I feel like they just took my money. No...