Audio Midwest — Local services in Stillwater

I was excited to get a new system put in n they didn’t give a new one cuz they took it off the stand so it was a demo. The stereo they installed is the same size as the stock stereo but they butchered my console n I didn’t see or could tell why that was necessary. If u have to saw that much out u should at least inform the customer that ur about to cut their console n get an alright or no get a different stereo so not to destroy the console. They didn’t put all the bolts for the install In, no radio connector, no usb cord installed n all this came In the box cuz I looked it up on Pioneer sight. Three trips to get my stuff n install myself. The stereo sounds great in my car but those descrepancies got me upset n I wasn’t happy.

I’m replying to your comment about having to cut the dash and I looked up the dash kit you put in n it clearly states that no cutting of dash is required. Your stating that u installed a large tv in my car but my factory radio is a 6” screen n the stereo u installed is also a 6” stereo. U never told me u were gonna cut my dash n I believe u never checked the work that was done. Don’t put words in my mouth that I didn’t say. You did sell me a demo n charged me full price but didn’t give me all the parts that were supposed to come with that stereo if it was new like u said. I do have photos of the damage that was done to my vehicle. While I was in there another customer was livid about the damage u guys did to his tool bag n installed the wrong speaker box. I’ve called you for support n you blew me off cuz of the review I posted so that tells me u don’t care about your customer satisfaction just how much u can get out of...

I got referred to Audio Midwest through a close friend of mine who worked there previously and because they were one of the few retailers that was selling the specific brand of sound bar that I was looking for. I was, at first, dismayed because it took them an extra month just to get the sound bar that I ordered, but this was due to a manufacturer recall. After waiting a long time after having already paid for the sound bar, I finally received it. The only problem was that the sound bar was defective. Here is where Audio Midwest's customer service really came through. They requested I send the sound bar to them in the original box, which was massive. Quite naturally I didn't have it anymore. Since that was not an option, they ordered the new sound bar and then shipped the box that the new one came in to me with instructions to send the defective unit to them. However, they only paid to ship the box to me and not for the return shipping. I had to pay to ship the defective unit back, nearly 90 dollars, which they refused to reimburse. Afterward, they requested that I ship them back the empty box they had just sent me. I told them were ridiculous and the manager hung up the phone on me. Overall, I spent nearly 1000 here and got what I'd classify to be IHOPs service when you eat there at 4 in the morning. Take your money elsewhere, I will never come...

I just purchased my third TV from Audio Midwest. Great people that actually know what they're talking about, not some high school kids reading aloud the information that's printed on the boxes. This is a locally owned and operated shop, selling quality goods and supporting with great service. Those things have value. If you want to price shop, get online or go to Walmart. This is a store for people that don't want to research or shop around. Go in, spend 5 minutes learning about the things that are important in making a decision, pay a 5% upcharge and leave satisfied.

While I was there, an older gentleman came in with a television he purchased at Walmart and was asking for help. The manager hooked up his TV, helped him troubleshoot his problem and send him on his way, no charge. That's pretty exceptional service considering he didn't even buy the TV from there in the first place. It's hard for me to believe anyone could have issue with the service...