Bliss Books & Bindery — Local services in Stillwater

Unfortunately, I had a very bad experience at this shop. As we were browsing, we could hear the employee at the register loudly talking and laughing with two other women. The women had stacks of books that were unpriced and the three of them were chatting and laughing as the employee looked up the prices. My son and I waited in line as this continued. The employee never acknowledged us, but kept talking to them. I went over to the other worker who told me I could not be checked out with her, and she tried to get the attention of her coworker to no avail. My son really wanted the book so we continued to stand and wait. This went on until we put down the book and left. Horrible customer service. She never even spoke to me. She could have said she was sorry it was taking so long, or anything at all, but she was too caught up with conversation with the other customers. There were two people working in small shop, but one person with one purchase could not get checked out. I never leave bad reviews, but this time I really think it is...

Bliss is a warm and inviting place. Do not let anomalous 1-stars deter you: I have never once had a bad experience in three years of school and regular visits.

I guarantee if you are in a rush, have a special request, concern, or situation, need something set aside, or ANYTHING-if you voice that respectfully the owners will work with you. This is their bread and butter, they certainly would not intentionally try to burn you. It is important to not intentionally ascribe malice or carelessness when your needs are not immediately met.

I think many fail to understand the pressures small local booksellers are under, whether searching for employment or service. Bliss is creative in the ways they remain viable to serve the Stillwater community. I think many demand immediate and specific results from a small local bookseller, as if they were going to a chain or Walmart with a self-checkout kiosk, or amazon, but do not think to simply ask questions, develop a relationship, and connect to get...

I’ve decided to put this business to the test - twice in a row upon asking for simple service (very kindly on my end and I have a witness to vouch), I was given short, rude and entirely unhelpful answers and service in general - made to feel a bother, in short.

The test is that this review will be held at ransom for good service. I will raise it if I’m treated well next time I’m in, or if I even wind up getting my products.

In a struggling economy, in a niche business, you shouldn’t be getting 1 star reviews because your dog is your...