Formal Fantasy — Local services in Stillwater

They absolutely ruined my kilt. I gave them my denim kilt to have a new button put on. They put the button on all right. They also saw fit to wash my kilt in hot water. My 38 waist kilt is now a 36 (Yes, we actually measured it afterward with a tape measure). The average person knows better than to wash denim on hot unless you're going for the skinny jean garbage. A fashion store should NEVER have committed such a sin. I will NEVER go back, for any reason. It's a kilt! You DON'T SHRINK TO FIT THESE SUCKERS! (Then again, they also mistook my Vega street bike jacket for a bicycle jacket... If clothing fashion is your job...facepalm)

response to store's reply I'm happy to e-mail photos of how the kilt fits now to anybody interested. You will find that you can actually see the kilt is now SHORTER than my boxer-briefs! The kilt used to sit above the kneecap. Okay, claim to have not washed it or done anything stupid to have shrunk it. The kilt was $50, and is now not wearable. To help people understand how a proper fitting kilt sits, the bottom of the garment is to sit at least at the kneecap. Again, it's shorter than my boxer-briefs now. It's a classic complete shrink that really only happens when you improperly wash a fabric (ie. they don't shrink on one axis, they shrink in every direction along both the x and the y plane).

Dear Formal Fantasy, I'm the one holding the ACTUAL evidence. I didn't gain 3-4 inches in one week (I'm 30, well past my teenage growth spurt), and I didn't gain the extra 2 inches randomly, nor did my measuring tape shrink (actually fabric measuring tapes are known to stretch if improperly used for those who don't know). I'd strongly advise you reconsider calling a customer a liar before reinforcing my original post further. ( Email redacted) for anybody who wants to see how the kilt now fits...It really is comedy.

Formal Fantasy, I will remove my review when the two following conditions are met. You remove your rebuttal. Calling a customer a liar is bad form. What's worse is that I actually have proof.

Since you saw fit to call me a liar, you can buy me a replacement kilt. It's a fairly common garden variety one, not one of the nicer custom fitted...

My sister and mom went in here recently, my sister needing a dress for prom. My sister is very shy and doesn't get out to do things like this much, but was very excited about a dress she found here. Mom and sis came back the next day, and my sister was trying in the dress, getting fitted, etc. The owner then came up, asked if anybody in town had already got the same dress, apparently someone else already has that same dress from them, and even tho more of the dress is in stock, they wouldnt sell it to her. Crushed her dreams. Had to force her to go to a dress place in the city, where the employees there were livid to hear this story and told us how messed up it is she couldn't have this dress just because someone else got one similar. Honestly ridiculous. I had a friend swing in to check and what do you know, that dress is still out available for people to look at and purchase. Idk why they did this, but none of us will be going by here for anything going forward. If you like getting your time wasted over a silly reason like this, formal fantasy is for you.

I would like to add after getting the reply that my sister was then handed the previous years catalog and told to pick something from it, which they didn't have anything on it available for her size because it was a year behind, another mistake on this places part. You guys should have just made an exception after letting her look at the dress for a couple hours the day prior, and be an hour into it the day of. Interfering like that only caused problems and lost you business. Dumb rule to uphold that far into a transaction. Glad it was...

Not sure if I spoke to the store owner, I certainly hope not due to her horrendous attitude, or an employee. However their attitude was unwarranted and frankly kind of surprising.

I walked in a bit ago and asked "Hello, my roommate is getting married in the summer, and he was needing my measurements. I was wondering if you could help me out with that."

She immediately made this annoyed groan/ugh sound as she walked away with what seemed like a fellow employee and said "it'll be a minute". She immediately walked back and informed me that "if you're ordering elsewhere it'll be a three dollar charge and you need to take your sweat shirt off so I can get ANY form of accurate measurement". Frankly taken back by her ridiculous attitude and the way she seemed like I asked for her to take my measurements for free, I mentioned then that I only had my sweatshirt on. (I had a shirt in the car to put on, but before I could mention this, her rolled eyes caused me to walk away)

I would like to inform you that I am also engaged to be married in the next year or so, and thanks to your attitude I have narrowed down my search for a place to do my 14 person wedding party's rentals. You might want to teach your employees how to attract customers for...