Round House Bakery — Restaurant in Stillwater

I am a bride to be, and back into the second week of September, I had called to see if we (my fiancé & I )could have a consult set up for cake tasting and estimates based on design, tiers, etc. Anyways the manager (I’m assuming) told me that every first Saturday of the month they sell boxes of different varieties of cakes and that we could purchase one of those and we could still have an appointment to speak to the designer, and that I would receive a call back to confirm what time we would be meeting this upcoming Saturday. (October 7th) Upon a week’s worth of waiting for their confirmation, my fiancé and I nonchalantly went to check out the bakery/coffee shop. (It’s not really my style, because I have always been more tomboyish growing up, but we went to check it out because I have a friend at my church who recommended them with how well they did her daughter’s wedding cake.) Upon our visit, we spoke to the young barista and asked to see if the manager was there so we could talk wedding. “No miss, my manager just left for the day.” I said okay, well I have not heard back from either designer or manager. I left my information and my fiancé’s information on a pink sticky note, as well as the wedding date and a question mark for October 7th.

Three says later still no call back, so I call them up myself. When I called, another employee answered—who I honestly think was more help than her superiors. I could tell that when the girl picked up the phone and heard the reason for my call, that she almost didn’t know what to do, so I explained to her that it wasn’t she who I was infuriated with, it was with her managers. Again, I left my information with the employee on the phone, and told her that if I didn’t hear from her superiors by Monday before 10 A.M. I would do my business elsewhere. Monday comes around, and I receive a phone call in the middle of class at 10:40 from the manager. who speaks to me in her sweet sales voice and informs me that they can confirm a time with me for the Saturday on the 7th. I respectfully declined and told them that I had already been looking for someone else to do my business with.

Personally if someone wants to business with them they can at their own risk. I would rather not wait almost 2 weeks to hear back from a business as if I am waiting on a call...

Absolutely THE place to get cakes and macaroons from! I have eaten my fair share of cake in my lifetime, however this is a whole new level of baked goods and the bakers here clearly take pride in their work. Unlike many bakeries these days, everything at Round House is made from scratch, with truly top quality ingredients, and you can truly taste that difference in every bite. My wife and I loved their cake so much that we even ordered a wedding cake for our wedding, we and the guests agreed that the cake was out of this world. Their fresh macaroons completely changed what I thought was even possible both in texture and flavor, these literally melt in your mouth with such a rich flavor that you will be wanting to shell out for a dozen more with the first bite. Food aside, this place has a truly breathtaking atmosphere, as it is like a bakery from a fairy tale that is hidden in the woods. With a short winding small drive into the woods and the forest opens up to reveal a truly gorgeous geodesic dome building, only to find out later that the owner of the bakery's husband actually built the building himself. To top off the perfect experience, the people who work here and own the place are top-self people, very kind and loving, and I could not recommend their services and their...

I attempted to book them to make my wedding cake but was let down after over a month of poor communication. It was incredibly hard to book a cake tasting appointment and then it was impossible to get an estimate from them after deciding the cake flavor and design. I was told differing things from many people that work here and the whole process was very confusing. When I mentioned it was hard to communicate with them, I was told that this was because of business being busier than normal. This is completely understandable, except that they made no attempts to communicate with me and I was the one having to follow up on every email and phone call after not hearing from them for multiple weeks. It seemed like they didn’t want my business, which would have also been fine had they simply told me they were too busy to accept a wedding cake at that time. Just want to let other planning brides know so that they can avoid the experience I...