UH Portage Family Medicine — Local services in Streetsboro

If i could give a no star that woud be appropriate. So i came to a point where as a nurse i am so frustrated with what our s11ociety deems as acceptable. I schedule an urgent appointment for my daug0lwhter who has an urgent ( not emergent) medical need. During scheduling availability was 815 am or 915 i chose 915am d/t new patient the office staff asked we arrive a few minutes early for paperwork which i did. We arrived at 906am there were 3 people in front of us signing in we signed in at 911am. The office staff then stated we were late. Then not the women helping me but another walked up then went to the back and came back up with an immediate irritation about her whole demeanor, " you have the ability to reschedule ", i was confused by her statement and asked again which she continued to repeat that statement. I again advised her our appointment time was not 9 but 915. They didn't listen or even attempt to resolve the issue. So my daughter is now left without being seen and missed school without an excuse

Then i tried to reach the office manager by phone whom i believed to be the lady that was irritated and had an attitude. She was rude beyond compare with no compassion or empathy for the situation that was caused by their office staff.

One more thing when i asked about the conversation being recorded she stated" that's between the providers and UH, that has nothing to do...

Made an appointment as a new patient for girlfriend. Missed the appointment by mistake, called and apologized and tried to make a new appointment. Was told I’d need to speak to the office “manager” Jennifer. Was connected to her voicemail and left a detailed message. 5 days go by and no call back, recall and leave a new message. Jennifer calls me and refuses service to my girlfriend because of a single missed appointment. During the exchange on the phone her words came across as “Our time is more important than your health”. On top of this, missing that one appointment, means not only are we banned from the doctor we originally scheduled with, but all practicing doctors at that location.

Ranting: I am only human, I make mistakes like missing an appointment. The fact that we would be denied service from a hospital and seeing a Dr over that is preposterous. Is your job at a hospital not to see patients and help them with their...

Rude, and unprofessional office staff. Have them wear scrubs if they dont know how to dress professionally. The guy at the window had tattoos all over...totally innoprriate and unprofessional for a doctors office. I called to get driving directions...Kaylee didnt know how to get me there from 14 & 43, 2 lights north, so she hung up on me! I was picking up 3 prescriptions....they could only find 2, blamed the doctor. I showed them the my chart message that said i had 3 waiting at the front desk and i was not coming back to get the 3rd one. I wish my PCP didnt just move there....ill continue going to her previous office. No apology from them for how they treated me, but i get a letter that bc of MY innopriate behavior i am being dismissed as a patient. Ive never been in an office as aweful as this one. Obviously no...