Geek Squad — Local services in Stuart

I called a couple of weeks ago to ask about getting an old smart watch battery replaced. The man who answered seemed preoccupied and disinterested in hearing what I was asking for and the model information i was giving him. He told me they could do the repair, gave me the estimated price I asked for and told me to make an appointment online.

So fast forward to today, I finally decide to make an appointment online and go. Well, as it turns out, they can't do the repair because the model is too old. I should have called a second time before driving over to make sure again.

On a positive note though, the staff in store was great and on top of their stuff. Friendly greetings and clear communication and explanations while working with you. Their check in system in place for appointments was efficient and the man who helped me today was very helpful. He explained why they couldn't do the repair, which made total sense and gave me good advice on other places that might could help me out with my watch.

I'd come here again for sure, but I'd triple check that they fully researched what I was bringing to them before making the drive and waiting in line.

5 stars for the people working today. 2 stars for the guy on the phone a couple weeks ago. So, 3 stars is...

will never return to this dump ever again. worst customer service i have ever received in my entire life. wasted countless hours of my life dealing with these knuckle heads. I had a simple iphone repair scheduled through apple care. showed up on time on the day it was set for and they told me they would need to order the part. fine im okay with that. ordered the part and set up a day to return. they also made me pay for the repair before the part even got ordered. then i show up again on the day i scheduled and they say the apple tech isnt there… to make things even worse he tells me they have to send my part back to apple because its been over the 5 day period and now i cant get it fixed unless i leave my phone with them until their apple tech works again which he said could be a day or two days he didnt know. absolute joke. 45min to even set up the appointment with them. every time i asked him a question he would go into the back for 10min and then come back with a half answer. so 5 questions for these guys is literally an hour of your time. learned my lesson though. ill go directly to apple for my...

Absolutely horrible experience. I brought my CyberPowerPC in to get it diagnosed because it was randomly crashing, I was told it would take two weeks to diagnose without an explanation on why it would take so long but I was going on vacation so figured it would be done when I got back. 6 days after I was told it would be done I go to get a refund and my PC back, suddenly when I asked for a refund it was done and I was told that my motherboard was faulty and I took their word for it but was a little annoyed that I couldn’t get my refund and that it took so long. I had work the next day so I didn’t try to run my computer but when I got home I checked it out. The entire backside was reinstalled wrong and all the ports were loose, exposed screws that are not screwed into anything and could barely plug anything in without wiggling it around. Won’t recognize any input devices and wouldn’t even charge my phone when connected. Thank you geek squad for breaking my computer more and wasting my time and money. I will never go to or recommend geek...