Tropical Smoothie Cafe — Restaurant in Stuart

I want to start with the positive first. The cashier was very nice and tried to help me out. I had a recent issue at this TSC where my coupon from the app did not scanned. The cashier assured me it went thru but when I saw my receipt sure enough it didn't. Cashier tried to help me out by offering a refund. The manager did not allowed it claiming I could go and use the coupon that expired that day BTW at another location. It was their mistake, I asked if the coupon had gone through and the cashier said yes before completing the transaction. The cashier tried to advocate for me but the manger was not having it, she was so rude to the cashier that she had to closed the door behind her so I could not continue listening to their conversation. I hope the cashier makes it to Manager by replacing the current one. Definitely not a the customer is right...

I went into the store to place an order at the Jensen Beach location And there was no employee at the front to greet me. There weren't any visible employees in the back. I waited several minutes and still, nobody came out front. I heard talking in the back, so I peeked through the little order window behind the counter at the front and I could barely see the employees sitting behind a wall talking with each other. I hollered twice hoping they would hear me. I had to go behind the counter to holler through that window to get them to come out from behind the wall. Normally, I probably wouldn't mind. However, when I take a lunch break from work, I only have a short time to purchase and eat my food, so that time is precious. I didn't like having to go behind the counter to get their attention nor do I like writing...

The kids working this place are turning away customers and. Don't really care. No one was present at the counter. I showed them my online order and she stated they didn't receive it, and was turning away. That's it, didn't care to find out what was going on. She was too busy being in the back. I showed her my order and said they didn't receive it. I told her, I called to check and I was told it was getting made. She said, "we don't answer phone calls" lol what kind of business, why have a phone then? I told her, someone answered. She went to the back and said oh yeah we didn't make your order but someone took it? Lies and laziness. First, they didn't have it then someone else took it? They don't answer phones? I feel bad for the owner here with these workers. Get some new ones and you're sells with...