Kohl's — Local services in Summerville

I ordered the Fitbit charge HR and a pack of wash cloths for in store pick up so I could get the kohls cash and it said within 4 hours my order would be ready. The full amount was immediately withdrawn from our account. We went about the day and a few hours later it said my order was ready. Then a minute later I got another email saying they couldn't fulfill my total order because the fitbits recently sold out, despite showing available still on the stores page. No big deal, I could get it somewhere else and the credit for the Fitbit was already showing back on my account, but I did not want to go to the store for the wash cloths now so I called to cancel that order. The woman in customer service was rude and not listening to what I was saying and claimed I had to call the corporate number to cancel my in store order. I called the corporate number and was told only the local store could cancel an in store pick up. I explained the situation and he called to take care of it for me. I asked if any location had them in stock and he told me the location I was ordering from actually has 10 I just can't do in store pick up because that is a low quantity. I called the store to verify they had them before I took the kids to go get it and was told they do. We headed in and found where they keep them in a locked area but I couldn't see any in the case so I went to find help. There weren't any associates around so we went to customer service where there was one customer ahead of me being helped. By the time she finished there were about three people behind me and the associate grabbed all of her things and left. I assume she was going on break but she didn't acknowledge the line of people and when another associate came into the area, I assume she was the person taking over, she didn't acknowledge anyone either. We stood there a bit longer and finally decided we would just go elsewhere. We purchased the Fitbit next door at bestbuy where they were fully stocked at the front of the store and in the minute it took me to walk into the store and to the display I already had an associate ready to help if I needed them. I thought everything was settled but the next morning I looked on my bank account to find that not only had my credit for the purchase of the Fitbit been removed but instead of crediting for the wash cloths, the charged my account for an additional pack. I called corporate to find out what was going on and was told I would have to call the local store but refunds take up to 72 hours (even though I originally had a credit instantly and now I have additional charges without authorization). I asked to speak with someone to file a complaint and was told I would have to go in my local store and have them call corporate and then I could file a complaint. Why would I go into a store that won't assist a customer in buying something just to make a complaint???? I then called the local store and spoke with a manager and explained everything. She knew who all of the employees were and was apologetic and said she would talk with all managers and all of the employees. She explained they do not have the fitbits and haven't in months and the employee who assured me they had them would be taught to go look for the item before saying it is available. Once again I thought the situation was resolved but after giving them until today (Monday) just incase the weekend held up the refund there is no refund for the original charge. I was refunded the random extra charge I received though. I called the local store as I was told to do and the manager called on my behalf to find out what was going on. She found out that I was misinformed, once again, and should receive my refund within fourteen days. Fourteen days to refund an item that they don't even carry but took my money for despite not being able to fulfill my order. You can bet I will never do online/in store pick up/ or shopping at my local kohls. Now I get to wait another week for this refund, unless they decide to change what the refund time is...

FYI for ladies that goes to Kohl's store in summerville.sc While I was waiting on my daughter too try on a couple of outfits the store janitor that sweep floor in store decided to go in and start. Sweeping in the ladies dressing room without letting the ladies know he was in the room . Much younger male worker proceed to sweep around in room and empty stalls .mean while you can see the women from a distance in the motion of taking of pants 👖 because you see the lower bottom half of leg or calf area and feet .I told him that ladies are in here changing in and out of clothes he totally ignored me and proceeded to sweep around in changing stall that was not fill but woman young and older women was in other stall and was not aware of a man much younger male lurking in room .he was not collecting empty hangers he was just moving broom around in stalls and room sweeping invisible dust . So my daughter heard my voice talking to someone and said I'll be ready in a few minutes and I told her and other to be aware that a male employee in dressing room while there are changing in and out of clothes I felt it was not appropriate and disrespectful to women This happened around or check camera between 6.15pm to about 6.45 pm on 5 /17 / 2025 Male worker came out of woman changing room and gave me a dirty look .there was know staff near by at all So I check out and ask cashier if it okay for male worker /janitor to go in woman changing room while woman are changing and she proceed to ask me why did I lose something I told her I did not loose anything I was waiting for my daughter I saw the male worker just walk in woman changing room with dust broom and just start sweeping throughout stalls that was available but some stall did had woman changing and trying clothes and told her I felt it was not appropriate and women young and old was not aware he was in there until I said be mindful a male worker / janitor in room she just said thank you for letting her know. Motto is if you see something say something Or if it don't feel right then it not...

It was a terrible experience. Every single item I was looking for did not have a single solitary price marked on it nor was there a placard with a price on it. I started off with trying to find a bathroom shower curtain. Could not find a price couldn't find anything I walked the store three times trying to find someone to help me. At which time I tried pushing one of the buttons on the device that's supposed to tell you the price of an item or call for assistance. Three different places I tried three different machines did not work. When I finally found someone the lady told me well these are not working but you could always walk to customer service or you could walk to the front of the store to a cashier. I have a great problem walking and could not do that even if I wanted to. I feel the attitude of several of the workers there at Kohl's was awful. My next problem was when I went to the jewelry department. I was looking for several pieces of costume jewelry. When I spoke to the young woman behind the counter she had no idea whatsoever about anything in her jewelry department. I was looking for surgical steel posts on the earrings that I need. She had no idea if there was any if they ever had any or anything to do with the jewelry. At one point you said to me if you can hang around the store for a little while the lady who runs the department would be back from lunch and she could help me. This did not help because at this point my legs were killing me and I had to go home. When I checked out the cashier was most helpful. I told her of my experiences throughout the store and she looked at me and said I am so very sorry. If you tell me the names of the people that could not and did not help you will make sure it gets taken care of. I had spoken to several people and left the store very disgruntled and I feel that I don't ever want to go back to Kohl's again. They can keep the Kohl's cash that I had earned and I will probably just Shred the...