Absolutely Patio — Local services in Surprise

My husband and I are new "ish" to Arizona and wanted comfortable, quality, patio furniture. We had planned to purchase in March, but then due to COVID 19 we could not. Once stores reopened we chose to shop local owned businesses instead of big box options, to try and support locals. Fast forward we went to a local fabricator, but did not want to wait 12 weeks + so we then went to Absolutely Patio and found great Hanamint furniture, with higher Prices than we could order online, but again our goal was to support and shop local small businesses. Knowing we would spend thousands of dollars, I was candid and upfront with our sales agent, Donna, telling her before checkout that if we buy at delivery, no dings, no dents no blemishes or I won't accept. (I am picky and I thought it only fair to tell her and be honest). She assured perfection!

We settled on the color choices of cushions that were well stocked, because we wanted a complete seating group, without waiting for 6 to 12 weeks for furniture, and we were assured they had lots and lots of this color. Okay, good to go.

Then: Furniture was delivered with a scuff on the sofa frame, which I would have readily lived with, until we saw a scuff on the front of the arm of a chair right on the bend, and highly noticeable in the sunshine. Couple this with an ottoman cushion, that didn't fit in the ottoman frame properly, and looks as though it is squeezed on all four corners, while the 2nd ottoman was a perfect fit. I phoned to report the issues, and as instructed, I sent photos via email, that were NEVER acknowledged, by Mary, who asked me to send them.

Shortening the saga, the scuffed furniture was switched out within days, but while we were not at home, and upon return we could clearly see the cushion was not replaced . No communication from the store about the cushion status, so I phoned to inquire.(AGAIN DIDN'T KNOW BECAUSE NO COMMUNICATION INITIATED BY ABSOLUTELY PATIO). I spoke to Mary who said, " this is just an ottoman, this is sometimes how the cushions come in," on and on I listened to excuses as to why the cushion didn't fit and it would take 6 weeks for a new cushion, and I should have told them right away there was a problem. (WAIT - I DID TELL THEM!) I explained this was not a $100 ottoman, but several hundred, and I bought TWO, plus sofa and two chairs. I called right after delivery and sent photos via email, but I paid several hundred dollars, on sale, and the cushion did not look good. She agreed to replace it, but without real explanation about the process, therefore I didn't understand if we were to use it for 6 weeks, or not until the replacement arrived, so I asked. Mary starting raising her voice loudly while telling me I was a terrible person and impossible and had no compassion for the fact that they had just reopened due to COVID19, and more! (Um, we were all facing COVID19 pandemic issues) I told her they could pick up all furniture, I did not want to be treated like this. She yelled more! Bottom line, I was mistreated. I never raised my voice once and I was on speaker with others around. I am the customer, but apparently that means nothing to Mary. I am keeping the furniture, but I had planned to buy the dining table and chairs and love seat and two more chairs and ottoman for different area of our yard however, fool me once, shame on them, there will not be another time to be fooled! I told Mary I hope she has a better day, because she was not being nice, and hung up.

I do not need this kind of negativity and meanness when spending thousands of dollars, or even when spending $10! There is no excuse for this behavior and such treatment toward anyone!

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We needed to replace our 10 year old patio furniture and frankly, were quite shocked with the big box patio store pricing. We were dismayed at online options because pricing was all over the place and you have no idea as to quality, true color or comfort; plus if you don't like it you foot the cost to return it. No thank you, who needs that hassle? Wondering what to do about new outdoor furniture I remembered a family-owned patio store in Surprise, AZ from years (we had to make the 2 hour trip for an unrelated appointment in Surprise) and decided to check and see if this store was still in existence and sure enough Absolutely Patio was still there! I kid you not cousins, this place is the real deal with quality merchandise, knowledgeable staff who are not pushy AND something to fit pretty much every budget! We were able to find a great deal on a new set with more pieces than we thought possible due to a wonderful sale the store ran. Couldn't be happier that we stopped into Absolutely Patio...thank you Ali and John your stores customer service was...

Absolutely Patio came through, and made this right. I have a table and 4 chairs. I actually like it better than the original. I purchased a table and two stools in November 2018. Two stools were back ordered until January 2019. I called in January and was told the order was delayed another couple of months. This went on until November of 2019. After waiting one year for my back ordered stools, I finally picked them up this week. They are the wrong stools. They are not the same size as the table and stools I purchased last year. When I called today, which is Black Friday, I was told I had to wait until the owner returns on Tuesday. This has been a terrible experience, and I will never purchase from this...