Best Buy — Local services in Surprise

At the Best Buy in Surprise off Bell Road and Grand Avenue, I went in to pick up a unit of Dragon software, which was in a space along with four other boxes. The products were labelled as costing $79 each, about $30-$40 less than the regular price. I checked the display tag and it was correct for the item. I also picked up a small tower-style desk fan that was in their "On Sale" are and marked down from $39 to $19! When I got to the register and attempted to check out, both items rang up at much higher prices than those listed at their respective displays. The Dragon software rang up at $119 and the fan was $39. When I told the cashier about the error, she called a supervisor over (I'm guessing he was some sort of supervisor, simply because the cashier seemed to be deferring to him, but he NEVER introduced himself or told me what his job title was).I told him what happened and offered to take him over to the two displays. He said, "No, that's alright. I saw you over there." So, he went over in the direction of the two displays. About a minute later, he called the cashier on the store phone and told her to tell me that there was no Dragon software or fans over in the area of the store where I had been. I told the cashier to tell him that I was absolutely sure that there were other programs priced at $79, but, unfortunately, I had picked up the last fan, but it still had the $19 price label on the shelf. I walked back over to the EXACT SAME AREA AND LOCATION in the store to show the supervisor where I had picked up both products. When I got over to the area, the supervisor was nowhere to be found! As a matter of fact, it was extremely difficult to find anyone who could help me while I was first in the store shopping. Anyway, I got to the area of the store where I had picked up the software and fan, and wouldn't you know it?! The price tag for the fan had been removed from where it had been on the shelf, along with the price tag for the Dragon software. As a matter of fact, the other four boxes that were of the same software version as the software version I had attempted to buy, had been removed from the shelves completely! No one else had come into the store since I had, and no one else had gone over to that area. Therefore, I am forced to deduce that the Supervisor, instead of admitting that the store had somehow erred in the pricing of the software and given me the discounted price, the Supervisor LIED to me and said that the item I had picked up had been placed in the incorrect spot. He would have been able to say what he did without me being able to prove otherwise, except that he had inadvertently left the price tag for the software version I had picked up and instead removed the tag from the item next to it, and I pulled the correct tag off the shelf to show the Supervisor, but of course he was nowhere to be seen. I can't believe that Best Buy management would treat a customer that way! This wasn't the first time something similar has happened to me in a Best Buy store, but it was the first time I had ever been purposefully LIED TO AND CHEATED out of paying the price they had originally labeled the product with. Had the manager told me that I had picked up the wrong package and thereby had the incorrect price, I might have been irritated somewhat, but I most likely would have still made the purchase. But since he PURPOSEFULLY tried to screw me over simply to cover up for his own or his department's error, I walked out of the store. Since that day almost two weeks ago, I have yet to be back in another Best Buy store, and I will NEVER go back in to one of their stores or purchase anything from any of their outlets due their dishonest behavior. I would advise all potential Best Buy customers to not go into their stores and waste their money. Best Buy appears to have the bad habit of hiring Supervisors whose titles should read "Sheister" instead of "Supervisor". That company needs to close its overpriced doors and NEVER attempt to sell ANYTHING to ANYONE ELSE... EVER!!!!

DON'T SHOP...

I just attempted to pick up a single small-ticket item via curbside pickup, which was ordered over an hour ago, and was just told that the order hadn't come through yet & that there was no way of filling it "until it dropped in the system" even though the guy outside was clearly able to check it's status. I was told "high volume" may be the culprit, but I looked around the other curbside parking spots & sure enough, I was the only one there.

I ordered two small-ticket items one Sunday morning about 3 weeks ago at this same store, came to the store for curbside pickup about two hours later, and was told that "the items were in stock but could not be released." I tried to ask the employee to elaborate but he couldn't. I then changed my pickup location to Goodyear and before I made it two miles away from the Surprise location, I received a confirmation email from the Goodyear store that both items were ready for pickup, and I had no issues doing so immediately after pulling into their parking lot with only about a 3-5 minute wait after checking in.

A very similar situation happened two months ago while attempting to pick up a video game at the Surprise location. Received an email from the store stating it was ready for pick up, I got there, and waited for 15 mins outside and was then told that the item was out of stock. Once again, I changed the pickup location (Arrowhead this particular time) and was able to pick it up hassle free by the time I made the 15 minute drive there.

I had absolutely zero issues at other stores, but this particular location (Surprise), based on anecdotal experience, will give you the run around if you attempt to order online. I'd suggest not wasting your time here and picking up at a different location. Not sure if it's their system, a bug on the Best Buy site, employee incompetence, or a combination of things, but as I mentioned... I'd just go to a different Best Buy. That's three strikes for me at this location & I'm not going to bother attempting to come here anymore whether it's for curbside pickup or otherwise.

**EDIT: Just received an email, an hour and 45 minutes after initially placing my most recent order, stating that my item is out of stock and that the order can't be fulfilled at this location. When I ordered the item, which is a fairly obscure video game, the website said that there were 3 in stock at the Surprise location. Simply put, the Surprise Best Buy is ABSOLUTE trash when it comes to ordering online. Edited my order and will be headed to Arrowhead tomorrow after work to pick up the item where I know that I will not have any issues. I'd share screenshots if I could, but honestly,...

Update: Bought an open item monitor. Got home; it’s missing 3 cables, even though they told me everything was there. I called them (difficult to call a person in the store). They said bring the empty box that shows the included cables and they will give me the cables. I did that and they refused to give me the 3 cables. The manager lies and said they didn’t have the cables, but an employee grabbed them off the shelf. He gave me one cable that was used and not even one of the 3 cables. They suck! Also, I HATE that they take up the best 4 parking spots for curbside pickup! I should have gone with Amazon!

Update: I’m upgrading one star because Best Buy took $11 off my keyboard purchase to price match Amazon. It was easy except a short delay for management approval and they didn’t give me a hard time.

I went for an apple iPhone repair through the geek squad on Friday night. They said they ordered a new replacement phone and said it would arrive in 2 days; they didn’t say anything about business days and not sending the order until Monday. Not a huge deal but I called Best Buy on Tuesday and their message says we no longer take phone calls at this Best Buy and I had to listen to a bot give me options to choose from and I ended up talking to a person at corporate. The person said there was no Fedex tracking number for my repair/phone replacement. I asked her how she was going to figure out what the issue was and she said I could either go into the store and talk to them or she could give me an extension number. Instead of transferring me to the store’s Geek Squad she gave me the extension number (#2111) which was annoying because I had to call back 2 more times to get through but hopefully posting the extension number will help somebody else. Lol. The guy at the store didn’t give me confidence that the order was placed yesterday and said I might get it tomorrow. Update: They called me after 5 days and said I could come in any time for a quick pickup; instead of scheduling a pickup time over the phone while I was already on the phone with her she said don’t worry about scheduling just come on in. Well I did and there were several people ahead of me and I had to wait. I went on the best buy website anyways while I was waiting to schedule an appointment just in case. It’s kind of a pain to get to the right spot unless you type in the URL. I don’t have a best buy account but it let me sign in with my Apple account and then told me to sign in with my best buy account anyways so I has to create an account. ...