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IHOP — Restaurant in Surprise

Name
IHOP
Description
Long-standing chain serving a wide variety of pancakes & other American breakfast & diner fare.
Nearby attractions
Ground Floor Artists
13343 W Foxfire Dr #3, Surprise, AZ 85378
Nearby restaurants
Tom Yum Thai Bell AZ
13736 W Bell Rd, Surprise, AZ 85374
Jack in the Box
13738 W Bell Rd, Surprise, AZ 85374
Biscuits Cafe
13752 W Bell Rd, Surprise, AZ 85374, United States
State 48 Brewery
13823 W Bell Rd, Surprise, AZ 85374
Chili's Grill & Bar
13765 W Bell Rd, Surprise, AZ 85374
Five Guys
13714 W Bell Rd #2, Surprise, AZ 85374
ATL Wings
13732 W Bell Rd Suite B-1, Surprise, AZ 85374
Haldi Indian Cuisine
13761 W Bell Rd Ste 213, Surprise, AZ 85374
Chick-fil-A
13725 W Bell Rd, Surprise, AZ 85374
Uni Sushi
17191 N Litchfield Rd, Surprise, AZ 85374
Nearby hotels
Mattress Firm Surprise at Town Center
13762 W Bell Rd, Surprise, AZ 85374
Best Western Plus Surprise-Phoenix NW
13337 W Grand Ave, Surprise, AZ 85374
Related posts
Keywords
IHOP tourism.IHOP hotels.IHOP bed and breakfast. flights to IHOP.IHOP attractions.IHOP restaurants.IHOP travel.IHOP travel guide.IHOP travel blog.IHOP pictures.IHOP photos.IHOP travel tips.IHOP maps.IHOP things to do.
IHOP things to do, attractions, restaurants, events info and trip planning
IHOP
United StatesArizonaSurpriseIHOP

Basic Info

IHOP

13734 W Bell Rd, Surprise, AZ 85374
3.8(1.1K)$$$$
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Ratings & Description

Info

Long-standing chain serving a wide variety of pancakes & other American breakfast & diner fare.

attractions: Ground Floor Artists, restaurants: Tom Yum Thai Bell AZ, Jack in the Box, Biscuits Cafe, State 48 Brewery, Chili's Grill & Bar, Five Guys, ATL Wings, Haldi Indian Cuisine, Chick-fil-A, Uni Sushi
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Phone
(623) 556-2151
Website
restaurants.ihop.com

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Featured dishes

View full menu
dish
Country Fried Steak & Eggs
dish
Spicy Poblano Omelette
dish
Big Steak Omelette
dish
Colorado Omelette
dish
Chicken & Waffles
dish
The Classic With Bacon
dish
Appetizer Sampler
dish
Buttermilk Crispy Chicken Strips & Fries

Reviews

Nearby attractions of IHOP

Ground Floor Artists

Ground Floor Artists

Ground Floor Artists

4.9

(40)

Closed
Click for details

Things to do nearby

Santa in the Park with the Wright Team
Santa in the Park with the Wright Team
Fri, Dec 12 • 4:00 PM
400 Old Litchfield Road, Litchfield Park, AZ 85340
View details
Wigwam Friday Fireside History
Wigwam Friday Fireside History
Fri, Dec 12 • 4:00 PM
300 East Wigwam Boulevard, Litchfield Park, AZ 85340
View details
Paint and Sip: Merry Grinchmas
Paint and Sip: Merry Grinchmas
Sat, Dec 13 • 11:00 AM
13000 West Indian School Road #A-14, Litchfield Park, AZ 85340
View details

Nearby restaurants of IHOP

Tom Yum Thai Bell AZ

Jack in the Box

Biscuits Cafe

State 48 Brewery

Chili's Grill & Bar

Five Guys

ATL Wings

Haldi Indian Cuisine

Chick-fil-A

Uni Sushi

Tom Yum Thai Bell AZ

Tom Yum Thai Bell AZ

4.2

(460)

Click for details
Jack in the Box

Jack in the Box

3.5

(621)

Click for details
Biscuits Cafe

Biscuits Cafe

4.2

(1.0K)

Click for details
State 48 Brewery

State 48 Brewery

4.0

(875)

$$

Click for details
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Posts

Guillermo RetesGuillermo Retes
I am in disbelief of the terrible service we received the night of Tuesday December 15th... So we decided to drive over to the IHOP location off of Bell Road and the 303 for the sole purpose of drinking milkshakes and hot chocolate as a group of five people. Obviously you choose IHOP over Denny's for their milkshakes, and everyone knows that that is a fact of life. So there we were, and I swear to you, -there should be more food photos, including 3 milkshakes, an order of strawberry banana pancakes, and my faulty/dysfunctional waffle, but my disappointment with the service carried me to not want to take any more pictures of the food; I swear to you I was not going to review the place, because I would rather not leave a review if it is going to be a bad one and not a helpful one. But, here we are, and I decided to leave a critical five-star review, rather than a one-star review that other people might overlook. Helpful five-star review all the way please. For the sake of their job security, I will not be naming the cooks and servers that took care of us that evening, even though I know clerically, you can backtrack to see who was working that night, but regardless, I'll try to be discreet about the fact that maybe it was their service and not just some food that disappointed us. For starters, there were a lot of menu items that were missing, including the tilapia, the crispy potato pancakes, and apparently sliced bananas. Besides the fact that our server was a bit standoffish that evening, the food was good. As expected from ihop, the cooks are doing their job diligently; it's usually the management that's faulty. And that at times, falls down onto the servers who in turn throw it at the customers, which is a rare treat that I had yet to be faced with, but here we are! One of the members of the party ordered the strawberry banana pancakes, and the upon being served them, the server acknowledge the lack of bananas which were promised to be adorning the top, she said the manager as said "the bananas only go on the inside, there is no such thing as bananas on top of the pancakes regardless of the fact that the picture and the description both said they needed them"... Which makes me question management of this place. How much more does it cost you to throw on a few slice bananas on top of a dish? Also, when I inquired about dietary info about the hot chocolate, the server was bit insulting and jabbed at my face, asking about whether I used to be a fat person just because I was inquiring about whether or not the hot chocolate she had served me was accurate, because it was served in a giant 24 oz cup instead of an 8 oz cup like I was under the suspicion that should be served into... I asked about the accuracy of the calories, and she decided not to read a label in the kitchen. I am always looking to know exactly what I am consuming. It really takes away from the fact that ihop's mission statement includes making sure that customers are satisfied. A snide comment like that... really gives off a bad impression, and I'm not one to be insulted easily, but if that's who's leading the front line of the servers that are going to be at this location, might be best to have someone else be working late evenings if they cannot face the crowds with the same attitude as someone working mornings. The shakes where delicious, creamy, and perfect consistency. All the drinks and the food arrived relatively quickly, and the server herself followed orders and requests after she noticed it was not a same difference type of night for us and their service had turned into a slightly sour one. Waffles had a bit of a continuity issue, since one member of the party ordered the chicken strips and waffles, and another member ordered just the Belgian waffle, and the one with the chicken was extremely crispy, while the single Belgian waffle was soggy and uncrisp. Beware the not so crispy belgian waffle! It might as well be wet toast. We did address some of these issues directly with the server, but to no avail... No actual or consolation fixes.
Carly KempCarly Kemp
Very disappointed with everything. They were not busy at all, 5 tables total that were occupied. We were sat at our table. It wasn't clean, we had to get a rag from one of the other waitresses and wipe down our own table. The server took our drink order, then took our food order when he brought us our drinks. We were waiting on our food for about 20 minutes. Never once saw our server after taking our order. Our cups were empty and one had some strange substance on it. We had to chase down the other waitress again to change our cup and ask for refills. Our server was nowhere to be found. The other waitress was helping everyone and cleaning up tables. After 35 minutes and mind you the place is still empty. The food came out. My order was the new turkey meal. Turkey slices, steamed broccoli and red skin potatoes. My turkey was so dry I couldn't even get it on my fork. They made me hashbrowns instead of red skin potatoes. I didn't finish it. We ended up paying over 75 dollars for 3 kids pancakes and 2 adult meals. We complained about the turkey and our server didn't show any sign that he cared. We won't be back. I attached a picture of my food. I'd probably enjoy the food you get from hospitals more.
Dustin SmithDustin Smith
Each of us has a spot to go eat for our birthday. Our oldest son's choice has been IHOP since he was 3. The experience was great. Our waitress was awesome and helped make his birthday dinner special. There was some miscommunication on my part and our waitress made sure any mistake was corrected and fixed everything. When we were done eating she brought out a scoop of ice cream to make it even more special. On receipt it says Ciara...so I assume that is her name. Make sure she gets the praise she deserves on this review. Even manager was seen walking around checking in on everyone and made sure everything was good for us...even overheard another customer talking how they had made her order right when she had food delivered while she was in the hospital...so I would give 6 instead of 5 stars if I could on service
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I am in disbelief of the terrible service we received the night of Tuesday December 15th... So we decided to drive over to the IHOP location off of Bell Road and the 303 for the sole purpose of drinking milkshakes and hot chocolate as a group of five people. Obviously you choose IHOP over Denny's for their milkshakes, and everyone knows that that is a fact of life. So there we were, and I swear to you, -there should be more food photos, including 3 milkshakes, an order of strawberry banana pancakes, and my faulty/dysfunctional waffle, but my disappointment with the service carried me to not want to take any more pictures of the food; I swear to you I was not going to review the place, because I would rather not leave a review if it is going to be a bad one and not a helpful one. But, here we are, and I decided to leave a critical five-star review, rather than a one-star review that other people might overlook. Helpful five-star review all the way please. For the sake of their job security, I will not be naming the cooks and servers that took care of us that evening, even though I know clerically, you can backtrack to see who was working that night, but regardless, I'll try to be discreet about the fact that maybe it was their service and not just some food that disappointed us. For starters, there were a lot of menu items that were missing, including the tilapia, the crispy potato pancakes, and apparently sliced bananas. Besides the fact that our server was a bit standoffish that evening, the food was good. As expected from ihop, the cooks are doing their job diligently; it's usually the management that's faulty. And that at times, falls down onto the servers who in turn throw it at the customers, which is a rare treat that I had yet to be faced with, but here we are! One of the members of the party ordered the strawberry banana pancakes, and the upon being served them, the server acknowledge the lack of bananas which were promised to be adorning the top, she said the manager as said "the bananas only go on the inside, there is no such thing as bananas on top of the pancakes regardless of the fact that the picture and the description both said they needed them"... Which makes me question management of this place. How much more does it cost you to throw on a few slice bananas on top of a dish? Also, when I inquired about dietary info about the hot chocolate, the server was bit insulting and jabbed at my face, asking about whether I used to be a fat person just because I was inquiring about whether or not the hot chocolate she had served me was accurate, because it was served in a giant 24 oz cup instead of an 8 oz cup like I was under the suspicion that should be served into... I asked about the accuracy of the calories, and she decided not to read a label in the kitchen. I am always looking to know exactly what I am consuming. It really takes away from the fact that ihop's mission statement includes making sure that customers are satisfied. A snide comment like that... really gives off a bad impression, and I'm not one to be insulted easily, but if that's who's leading the front line of the servers that are going to be at this location, might be best to have someone else be working late evenings if they cannot face the crowds with the same attitude as someone working mornings. The shakes where delicious, creamy, and perfect consistency. All the drinks and the food arrived relatively quickly, and the server herself followed orders and requests after she noticed it was not a same difference type of night for us and their service had turned into a slightly sour one. Waffles had a bit of a continuity issue, since one member of the party ordered the chicken strips and waffles, and another member ordered just the Belgian waffle, and the one with the chicken was extremely crispy, while the single Belgian waffle was soggy and uncrisp. Beware the not so crispy belgian waffle! It might as well be wet toast. We did address some of these issues directly with the server, but to no avail... No actual or consolation fixes.
Guillermo Retes

Guillermo Retes

hotel
Find your stay

Affordable Hotels in Surprise

Find a cozy hotel nearby and make it a full experience.

Get the Appoverlay
Get the AppOne tap to find yournext favorite spots!
Very disappointed with everything. They were not busy at all, 5 tables total that were occupied. We were sat at our table. It wasn't clean, we had to get a rag from one of the other waitresses and wipe down our own table. The server took our drink order, then took our food order when he brought us our drinks. We were waiting on our food for about 20 minutes. Never once saw our server after taking our order. Our cups were empty and one had some strange substance on it. We had to chase down the other waitress again to change our cup and ask for refills. Our server was nowhere to be found. The other waitress was helping everyone and cleaning up tables. After 35 minutes and mind you the place is still empty. The food came out. My order was the new turkey meal. Turkey slices, steamed broccoli and red skin potatoes. My turkey was so dry I couldn't even get it on my fork. They made me hashbrowns instead of red skin potatoes. I didn't finish it. We ended up paying over 75 dollars for 3 kids pancakes and 2 adult meals. We complained about the turkey and our server didn't show any sign that he cared. We won't be back. I attached a picture of my food. I'd probably enjoy the food you get from hospitals more.
Carly Kemp

Carly Kemp

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Each of us has a spot to go eat for our birthday. Our oldest son's choice has been IHOP since he was 3. The experience was great. Our waitress was awesome and helped make his birthday dinner special. There was some miscommunication on my part and our waitress made sure any mistake was corrected and fixed everything. When we were done eating she brought out a scoop of ice cream to make it even more special. On receipt it says Ciara...so I assume that is her name. Make sure she gets the praise she deserves on this review. Even manager was seen walking around checking in on everyone and made sure everything was good for us...even overheard another customer talking how they had made her order right when she had food delivered while she was in the hospital...so I would give 6 instead of 5 stars if I could on service
Dustin Smith

Dustin Smith

See more posts
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Reviews of IHOP

3.8
(1,076)
avatar
5.0
4y

I am in disbelief of the terrible service we received the night of Tuesday December 15th... So we decided to drive over to the IHOP location off of Bell Road and the 303 for the sole purpose of drinking milkshakes and hot chocolate as a group of five people. Obviously you choose IHOP over Denny's for their milkshakes, and everyone knows that that is a fact of life. So there we were, and I swear to you, -there should be more food photos, including 3 milkshakes, an order of strawberry banana pancakes, and my faulty/dysfunctional waffle, but my disappointment with the service carried me to not want to take any more pictures of the food; I swear to you I was not going to review the place, because I would rather not leave a review if it is going to be a bad one and not a helpful one. But, here we are, and I decided to leave a critical five-star review, rather than a one-star review that other people might overlook. Helpful five-star review all the way please. For the sake of their job security, I will not be naming the cooks and servers that took care of us that evening, even though I know clerically, you can backtrack to see who was working that night, but regardless, I'll try to be discreet about the fact that maybe it was their service and not just some food that disappointed us. For starters, there were a lot of menu items that were missing, including the tilapia, the crispy potato pancakes, and apparently sliced bananas. Besides the fact that our server was a bit standoffish that evening, the food was good. As expected from ihop, the cooks are doing their job diligently; it's usually the management that's faulty. And that at times, falls down onto the servers who in turn throw it at the customers, which is a rare treat that I had yet to be faced with, but here we are! One of the members of the party ordered the strawberry banana pancakes, and the upon being served them, the server acknowledge the lack of bananas which were promised to be adorning the top, she said the manager as said "the bananas only go on the inside, there is no such thing as bananas on top of the pancakes regardless of the fact that the picture and the description both said they needed them"... Which makes me question management of this place. How much more does it cost you to throw on a few slice bananas on top of a dish? Also, when I inquired about dietary info about the hot chocolate, the server was bit insulting and jabbed at my face, asking about whether I used to be a fat person just because I was inquiring about whether or not the hot chocolate she had served me was accurate, because it was served in a giant 24 oz cup instead of an 8 oz cup like I was under the suspicion that should be served into... I asked about the accuracy of the calories, and she decided not to read a label in the kitchen. I am always looking to know exactly what I am consuming. It really takes away from the fact that ihop's mission statement includes making sure that customers are satisfied. A snide comment like that... really gives off a bad impression, and I'm not one to be insulted easily, but if that's who's leading the front line of the servers that are going to be at this location, might be best to have someone else be working late evenings if they cannot face the crowds with the same attitude as someone working mornings. The shakes where delicious, creamy, and perfect consistency. All the drinks and the food arrived relatively quickly, and the server herself followed orders and requests after she noticed it was not a same difference type of night for us and their service had turned into a slightly sour one. Waffles had a bit of a continuity issue, since one member of the party ordered the chicken strips and waffles, and another member ordered just the Belgian waffle, and the one with the chicken was extremely crispy, while the single Belgian waffle was soggy and uncrisp. Beware the not so crispy belgian waffle! It might as well be wet toast. We did address some of these issues directly with the server, but to no avail... No actual or...

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avatar
1.0
5y

It takes a LOT to get a bad rating from me. So let's cover why in over 1000 reviews this is one of my only 1 stars. Slow service. Unfriendly staff. Dirty everything. Every water glass we had, had food floating in the glass. Making us wonder if there same was in our orange juice glasses. When asked for assistance we were told. "Wait a minute". It too 10 minutes to get fresh glass of water. The medium rare T bone steak, was improperly well done, and as you can see in the picture, cooked horribly, tough and chewy. The hard cooked eggs were medium. The all you can eat pancakes were never refilled. The bacon was burnt on one plate. The check came in the middle of the meal, letting us know we need to hurry up and leave. It was clear we weren't getting any more service. The bathrooms weren't clean. The bill was almost $100. I would generally never have an issue with the bill, but for terrible service and for quality, half the food was wrong or cooked incorrectly, it was unacceptable. Now before someone says, I should have said something... I did, and no-one came to address it. So we ate our food, paid, and left. I review a LOT of restaurants (over a thousand, and in numerous countries, some high end, some holes in the wall), literally have tens of thousands of photos posted and honestly this is one of my only 1 star reviews. But I feel they really earned it. I do NOT currently recommend eating at...

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avatar
5.0
1y





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