GameStop — Local services in Sweetwater

So almost a year ago I bought the warranty for a ps5 controller when they use to replace with a new when one if something went wrong The lady store manager told the employee no u can't do that no more they changed the policy even though he told me since I bought it before the change I should still get a new one... he looked at her confused. I didn't really care I just wanted a replacement really because I had drift on the analog stick so she/he gave a me so called refurbished controller and I bought the warranty again like I always do for many years... I get home and u can tell this controller wasn't refurbished at all one analog stick was destroyed didn't even work... the O button was stuck... and the R2 was clicking lol. I went back a lil bothered what a waste of time like a 30 min drive for me. I asked the store manager do u just get the broken controllers that u get from customers on trades or warranty and stick them in the bag to resell with out shipping them out to be repaired and she said yes... after saying yes she looked awkward and didnt look at me again. I refunded my warranty and got my old controller back ended up buying a new one never buying warranty again from gamestop due to this experience she was also very rude and not understanding at all she did not care one bit and she had very poor customer service skills. I wasn't rude at all or acted out of place until she said I don't care call corporate laughing at me.. then my luck the brand new controller was damaged also a manufacturing defect the paint was messed up had a starch going across the d pad and a smudge paint right out of the box so went back again quickly well that didn't matter they did nothing to help me because of there policy Thankfully she wasn't there this time when I returned I will never go to that store ever again only reason I went there was because it was the only store that had my controller in stock. honestly never had any kind of experience like this at any other gamestop. I don't know how she is a manager mind boggling really, a child can do...

A GAMESTOP EMPLOYEE NAMED KRISTIAN TRIED TO SCAM ME TODAY Started off my day just wanting to pick up a copy of a game for the PS5 and asked for the copy today at the checkout a man with a face tattoo goes ahead and struggles to find the copy of the game for 10 mins straight mind you you’d think they would keep it out since it’s a new game that just got released today but I digress, I continue to wait and he after all the time has his coworker and manager help him find it, he finally comes out with the copy and says if I have a phone number and I reply “no thank you I don’t want to sign up for anything or buy anything else” he says okay and then when it’s getting time to pay he reaches over and started pressing the buttons on the screen I didn’t see what he did so I intentionally pressed the cancel button and he got mad so I say oh my bad I accidentally pressed the cancel option so he does it again quick and I don’t figure anything next thing you know HE INTENTIONALLY ADDED A 5.99 ADDITIONAL CHARGE FOR A WARRANTY I DIDNT ASK FOR thank god the manager passes by and I say hey why did he do this when I said I didn’t want anything else and she apologized and ands him why he charged me for that HE SAYS IN SPANISH I WANTED IT NOT KNOWING IM PUERTO RICAN AND BLACK MIXED that I wanted it and I say no I didn’t bro you was reaching your hand over and trying to meet quota and tried to scam me he try’s to tell me I HAVE TO RETURN THE WHOLE GAME AND BUY IT AGAIN I look and say I’m not doing that and thank god the manager was near by and she jumps in to say no you don’t need to do that so this guy basically LYING TO ME AND HIS MANAGER TO SAVE HIMSELF long story short they gave me cash instead of refunding it to my card and I was late to work because of a GameStop employee trying to meet quota or something just ask for your receipt or go to Best Buy because who knows how many people he’s...

Two overweight customers(early 30s in age) in front of me were buying some Pokemon Prismatic bundles and surprise boxes. One for each of them on separate Game Stop accounts. They declined three other boxes the young employee brought out from the back, since they “were too expensive” and the employee put them back in the store room where he just brought them out from.

Another, older employee, was talking to the same two customers about how she hides the pokemon stuff in the back because a scalper comes and buys it all and she wants “the kids” to get some(it’s one SKU per customer on Pokémon products currently, so a “scalper” cannot buy all the product like she claimed).

After 10 minutes of waiting for them to finish talking, it was my turn in line. I asked if I could have one of each prismatic product and a Cynthia box(one of the “overpriced” items the other customers declined to buy). The older employee told me they had no more. I assume she didn’t see her co worker bring out a number of Pokemon items or she was just mad about her botched nose job.

I didn’t make a fuss. I paid for the items I had and left.

Either way, the store has a great selection of stuff but everything is overpriced. Everyone that has been shopping at GameStop over the years already knows this. I’ll be...