Mitchell's Salon & Day Spa — Local services in Sycamore Township

As a regular customer of Mitchells for decades, I love the salon. I alway leave a positive review when I get an email prompting a review. The last couple months I have had excellent color services, air forming, and appointments for my kids. A few weeks ago I had a spa day. I have had numerous spa days, probably 10 total, when my schedule would allow. This time it was not at the level that I have grown accustomed to as a Mitchells customer. Firstly, there is no lockers, and I had brought along my work for the 7 hour day (breaks in between services), as well as a large coat and purse, etc. After that information, I was informed there would be no, robing up and waiting in the relaxation room to enjoy a hot beverage and some relaxing in seclusion before and between services. I did expect some changes for covid rules, but not being allowed a place to rest between services or even a drink was a shock, especially being 5 months pregnant. I was informed there would be no Cheesecake Factory catered lunch. Again, something I grew to expect and is a shock as I had only had water for breakfast, since I fast until 10am. Not being able to have a single drink, and now no food, was extremely miserable and not in line with a spa day. By the time I got to my final service 8 hours alter, I was suffering from a horrible headache, just from thirst and hunger. Finally, when I scheduled the spa day, I specifically advised the receptionist, I was in person, that I wanted a herbal poultice facial and that I would pay the difference if there was one in the service charge from the standard facial. When the facialist finished my service, I realized I had a regular stander facial. The entire managing of the days schedule was based on the first service being a facial and that specific one. When I got to my last service, I saw that I had been booked for the wrong facial. All in all, I love Mitchells, but this was not a spa day. The drastic lack of accommodations, beverages, or lunch should have been reflected in a reduction of price. I have always been a loyal and patient customer, like when the Shimmer Lights I purchased at the salon turned my hair purple. I paid the corrective color fee, even though I didn't feel it was really my fault that the shampoo reacted to my hair that way. Anytime there has been a scheduling conflict or issue, I am flexible, but again, the spa day was not at all what I have grown to expect and after talking to my daughter who had a spa day elsewhere, she did not experience the same restrictions, so I am not sure all is being done that can be done to provide stellar spa service, and if its not, again, the price should reflect the drastic...

I've waited about 4 weeks since my hair appointment to write this review, and heavily debated writing this, but I need to address my concerns.

I came in for a very subtle blonde balayage style for my dark blonde/light brown hair. The coloring never looked subtle or natural after going in two days in a row. The blonde coloring the first day was a very cool blonde tone, the second day I went to fix the color (as it looked very streaky and exactly like a foil highlight that I used to get years ago), the coloring was much warmer. I asked for extremely subtle blonde at the front of my hair, but not touching up to my roots. Instead, I got a brassy yellow blonde chunk in the front of my hair, up to the roots, that is not subtle or natural - even after speaking with another stylist before my second appointment and after showing photos describing what I do and do not want.

I greatly appreciated Mitchell's time and flexibility in getting me back in the salon the next day since I wasn't satisfied after my first appointment. Yet, I honestly feel angry and disappointed 4 weeks later that my description of 'subtle natural blonde' was then done as a chunky blonde streak to the front of my hair.

Both days the discussion of the color/style were done in a few minutes. No discussion of the tone of the color blonde, the shade of blonde - nothing. I spoke up and explained what I wanted as much as I could, asked questions and made sure the stylist repeated back what I wanted. Their wording back to me was what I wanted - the outcome was not. Looking back, I wish I would have suggested a different shade of blonde, maybe a color closer to my natural color to go with my goal of the subtle look. I wish I didn't feel so rushed during my explanation, but I trusted the professionals when they described what I wanted back to me.

I left the second appointment saying my hair looked fine, knowing it may grow on me. My concerns from the first appointment were somewhat fixed, but with now with new, different concerns. After 4 weeks I know I need to go to a different salon to get my hair corrected. I am not looking to go to Mitchell's again for...

First, the good: If you need a PHENOMENAL Esthetician, book with TAMELA! I've gone to her for several Brazilian waxes. They are the best I've ever experienced!

UPDATE on the situation mentioned below: After speaking with the managers at this location, I received a heart felt apology. They worked with me and offered a solution that we both agreed upon. I was able to give them another try. Even though I did not try another “buff and tan “ service, I was thankful that I was given the opportunity for them to regain my trust and my business. I appreciate how they handled the situation. :)

Next, the bad: PLEASE DO NOT go to Manisha for any spa service. I had a buff and tan done by her last year. It was terrible. It was streaky and only lasted about a day, even with following all the instructions. I ended up getting a credit from Mitchell's Salon for that experience. I went back, thinking I was getting someone else to do a Brazilian Wax. There must've been some kind of miscommunication because when I heard my name called, I looked up and it was her. I was going to give it a try, thinking that things may have changed in a year. The Brazilian wax that I received from her was AWFUL. I've had enough waxing services in my life to know what's acceptable and what's not. My main concern is that she kept waxing the same few spots in my genital area over and over. I know you are not supposed to do that. In an effort to get her to stop, I told her it was ok if all the hair wasn't gone and asked her to go on to the next area. She refused and kept waxing the same spot. She did this in about 4 areas, waxing the same area about 4 times. A few days later, my skin was so traumatized that I got what's called Skin Lifting. It was terrible, painful, itchy and embarrassing. It took almost 2 weeks of ointments and special care for my skin to return to normal. Not to mention I was getting a Brazilian to go on a trip to the Bahamas. It did not work out as planned and I did not have the experience I wanted...