Rally House Montgomery Road — Local services in Sycamore Township

I am absolutely disappointed with the Montgomery store manager, Brennan. I place an order online and when I got home, the hat had face makeup on the inside. It was a white hat and very obvious. Brennan examined the hat like I was lying. I purchased another shirt and a different hat. I asked if I could get a discount for the inconvenience of not only receiving a dirty hat, but having to drive 20 minutes back over to the store to return it. This was definitely poor customer service. I paid full price for a hat that was supposed to be brand new and clean. Who expects to get a dirty hat? I didn't appreciate how Brennan nonchalantly blew me off and didn't even greet me with a kind or pleasant attitude. He acted like I did a horrible thing by returning a dirty hat. Please tell me that this isn't how a buying customer...

Tried to EXCHANGE a vest. Tags on it, just bought, never worn. I'm owed about $60 back. They "can't find" the digital receipt, yet every time I buy something they keep pounding digital receipt, digital receipt, digital receipt. They tell me to go look for the "digital receipt" even though they don't have the "digital receipt." They can only give me a store credit instead of refunding the difference to my credit card. I don't want any more merchandise from Rally...

I went in search of a particular product, which I sort have found, but it's different than past purchases in design. When I questioned the cashier, she wasn't aware of the prior design nor offered to get a manager or someone who'd worked there longer, for clarification. Not the end of the world, as I could have insisted, but it would have been nice if...