O'Reilly Auto Parts — Local services in Tawas City

Bought some parts from O'Reilly for the front end of my car. One of the parts was a special delivery in the boot was damaged on it. A person I talked to is a female that said that is under warranty and I explained to them that I have the part on my car I would have to take and get the part and then swap them out of my car and I can bring the old part back. I was told not a problem it's under warranty. So I asked if I needed to have money to buy the part and then get it back and they said no it's under warranty. I get to the store oh it's not how it works. I decided that I was going to end doordash across America and check out all the cool things like the Grand canyon and stuff so I'm trying to fix my car and I live in it. I don't have anybody that can drop me off I was needing someone to help. The manager at tawas is a liar as far as I'm concerned I have no respect for them and debating whether I'll ever go to an O'Reilly's ever again. The whole reason why I went in the first place was because it's Dundee Michigan there was a guy in there named Adam and he really helped me out a lot. actually the whole crew in Dundee was very awesome all the time. My experience in tawas says it's not about helping people it's about money. I don't like corporations I like people that help because that's what families do and that's what people need in America people want America to be great again clearly that's not the case for O'Reilly's in...

Most of the guys over the yrs have been a great help but recently I purchased some parts that I ordered and paid for and it came up to almost 300 bucks for the 2 parts. Then I found online that I could get brand new a set of two for 60 dollars so I went back to go stop the parts and get the money back on my card and the female manager with short blond hair was extremely rude. (Her name is on my receipt) She should understand that I would want to save over 200 dollars and she didn't make eye contact once and was very short with her words to me and my 11 yr old son. She seemed like she hated her job and needs to be taught a thing or two about customer service and how you deal with customers because I wasn't even disgruntled but I seemed to be wasting her time... I'm sure I will be back, but I will wait for another person to wait on me. And when an 11 yr old lil boy tells you to have a good day, you...

Big thanks to Jason at the Tawas store. He really went above and beyond in order to get us going again. From running across the parking lot to help my wife push the car uphill into a parking space (I was driving at the time and the car was still holding it's forward progress but running too rough too make it up the hill). To loaning us a belt tool, pulling like six or seven different alternators trying to match it up (car had an engine transplant). To getting us jump started and on our way. He really went above and beyond! I haven't really been an O'Reilly's customer before this, but they will definitely be getting a lot more of my business...