DICK'S Sporting Goods — Local services in Temecula

I had multiple issues here. The store was out of most styles and sizes of the cleats my son was interested in. He has custom insoles so it is hard to find cleats that fit with the insoles inside. Nike high top cleats had worked in the past for him so that is what we wanted to stay with. He could not try on any Nike cleats to see what size fit because they were literally out of all Nike baseball cleats in the 2.5-3.5 shoe size range. That in itself is unacceptable. The salesperson told us to order online and if the size was wrong we could return them.

We ordered the cleats and they arrived literally with the shoes thrown in the box, no tissue paper or paper inside the shoe to keep the toes formed. The laces were undone so obviously they were previously returned. I was OK with it because the shoes looked OK. My son tried them on and walked around in the garage for 60 seconds to see if they would work, but they were too tight with the insoles inside.

I went to the store to return/exchange them and the sales clerk said since they had been worn, they could not accept the return. I let her know all we did was we put the insoles inside, my child walked in them for literally a minute, and we put them back in the box. The salesperson said there was a little dust on the bottoms of the cleat studs from my garage floor so they were considered worn and could not accept them.

Now I am stuck with a pair of cleats that were not cheap and my son can't wear. I have been a loyal customer and bought all my kids' sports gear here, they all play multiple sports, and have played dozens of seasons. I will not shop at Dick's again. Not just this location, but this situation put such a bad taste in my mouth that I will not give business to Dick's anymore.

I can understand if the cleats were obviously worn on a field, but simply trying them on should not qualify as being worn and void the return policy. Beware because you will be treated like a number, even when you have spent way too many thousands of dollars with them over the years. Very poor customer service and policy interpretation. I try not to shop on Amazon, but at least they would have accepted the return.

Previously, my wife had bought a high end baseball glove for my birthday and when she purchased it, the salesperson said they would steam and break it in for free. When I brought it in to the store a week later with the tags still on and receipt in hand, they told me it was $19.99 for the service. My wife complained and said the salesperson told her the service was free of charge but they refused to honor it. I am a member of a batting cage that offered glove steaming for free so I just went there instead, but it is the principle of the matter. Twice they have not honored their word so I'm done with them.

Update: I took the cleats in a few days later and told a different sales clerk the experience I had. He looked at the cleats and said they had obviously not been worn so he took the return. I am glad to get my money back, but the whole situation was bad enough that I will not shop at Dick's Sporting...

Hi, I wanted to bring an issue to your attention regarding my recent visit to your store. Today, I went in to make a purchase and noticed that there was only one employee, Megan, working the register despite there being over 20 customers in line. Megan was very sweet, but when I asked her why she was working alone, she didn't have an answer. It was clear to me that her workload was not balanced.

As I was leaving the store, I passed by another register where there were three cashiers and an order pick-up area. This made me feel bad for Megan, as it seemed unfair that she was left to handle such a large number of customers on her own. I called the store and asked to speak with a manager. However, Danielle, the manager on duty, needs to work on her customer service skills. When I shared my experience, she responded with a blunt "okay." This made me realize that if the managers don't know how to communicate effectively with customers, it reflects poorly on their ability to support and assist their employees.

I also want to mention that another employee, walked by and quietly told Megan that she was doing a great job, but she seemed embarrassed and concerned. It's disheartening that an employee recognized the need to help, while the management did not.

I believe it's important for the management to address these issues and improve the overall customer service and support provided to both employees and customers. Thank you for your attention to...

Walked in with the expectation that I would find everything for Tball since my son would be starting his very first season . It was a terrible experience for my little one to say the least. The organization of the store is terrible. We wanted to get his first pair of baseball cleats. Again the organization of the store was really bad. We walked all the way to the opposite side of the store and the selection of sports shoe was so clashed together you weren’t exactly sure what kind of shoe you were looking at. I asked an employee for help with youth baseball cleats and he just pointed to the wall and said the are right there and walked away. They only had one pair of cleats in stock for Tball. I filled my cart up with 300+$ worth of cloths and merchandise. By the time we went to the fitting room to call for help we waited 10 mins. We asked one of the works for help and he kept walking as if he didn’t hear us. Needless to say my son and I left our cart right there at the fitting room and left. Dick’s is 45mins from where I live. The big 5 in the city I live in would have been a better way to save time. I will never spend money at Dick’s spotting goods again. Now to go on Amazon to get my needs from the comfort of...