Pottery Barn — Local services in Temecula

For the money my wife and I spent, I would expect some level of customer service. The personnel in the store were nice, their designer was nice but it stops there. Their supply chain management is no better than pathetic. When you purchase an item, I consider it an agreement but they obviously do not. When you purchase an item with a five to six months lead time, you would expect it to arrive on time. When I t doesn't, which it won't, you'll have to call their customer service because they won't take the initiative to inform you of any delays. You'll be given the standard answer "we'll look into it and call you back". There is no explanation, there is usually no return call. There is never anyone available that has the answers. I'm currently dealing with the following: placed order in July 2021, eta was November 2021, item never came, called to make inquiry into order status and requested call back, of course the call back never came, had to refer to my original email from the time of order to see the revised eta, eta came and went - no item, again looked at original email and it stated that it was delivered (obviously not), called their customer service line- they said the shipment was delivered - again obviously not, called the store two days prior to a holiday and they informed me that they could not get back to me until after the holiday because everyone wa out of office (what????) - the store manager (Debbie) then hung up on me, fortunately the mirror (the $600 mirror) arrived today on 2/15/22, oh wait it arrived BROKEN, what a surprise!!! The delivery drivers opened the box and showed me the cracked mirror. I just said "figures" and shut the door. So now let's start the fun all over again! When you place your order, it WILL NOT ARRIVE ANYWHERE NEAR THE ETA so make sure they compensate you for their poor service! This rant is based on numerous delays with numerous items. Just know what you're getting...

I can't say enough good things about Pottery Barn and my experience in the last couple of months working with the designers. I am a midwife in southern California. When the new owner of the business in which I rent a small room, redecorated and painted the walls grey, it was not pretty, warm or inviting!

One day while shopping for a rug at the Pottery Barn in Temecula, I decided to take advantage of Pottery Barn's free design service. In my first appointment, designer Kathleen Polin came out to my office, measured, talked to me about what I needed; then went to work drawing up, by the inch, a functional, sophisticated, and pretty design plan. She drew everything to scale, so completely that when my handyman hung the pictures, clock and shelf, he knew exactly how many inches from the floor, ceiling and wall corners to place them.

In my second meeting with Kathleen at the store, she helped me to choose chairs, tables, lamps and fabric. This room took about 2 months to complete. Most of the items arrived by post to my door within a week or 2; a couple of things I picked up at the store and the upholstered chairs were delivered in about 2 months from when the order was placed.

I've gotten so many compliments on my office from clients; the room is a warm, inviting, sophisticated, friendly, and elegant place for moms and dads to...

I just have to praise the Temecula store!!! I just moved here from Houston and shopped at the Highland Village store for years- they know me lol! I've always had the best experience there, i usually call ahead before I go since it's 40 minutes away and they always take the time to find what I need.

TODAY I RECEIVED EXCEPTIONAL SERVICE FROM REX AT THE TEMECULA MALL, he went over and beyond to try and locate the bedding that was sold out online . I got the 20% family discount and free shipping !!!! I'm just so happy that I am now going to establish a great business relationship with my new Pottery Barn here in Temecula! Thank you and the entire staff for helping me out!! Sidenote: I recently broke my back so therefore I cannot get out and it's just so refreshing to know that I rely on calling.

I will spread the great experience to friends and family! THANK...