Roll N Go Smokes & Cash 4 Giftcards — Local services in Tempe

First of all, I called this place in advance to ask what their requirements and percentage rate were. Also, to see if they accepted Staples gift cards. The associate (staff) told me yes and in fact we will offer you 70%. The idea sounded great. I was told all I needed was to bring the card and receipt which I had and did. When I arrived to this place of business and waited my turn to seen, the staff member took my things wrote on my card scratched the silver strip off ( which I lost value now) and handed it back to me and said sorry I forgot to ask for ID. I then realized that I did not have it I left it home. I have explained that to the staff and he still refuse to help me. The value of the card was 13 and change which would have given me 9 dollars. So he told me that if I could find a debit or credit card with my name on it then he would help me. So, I tore my car apart searching for maybe an old card or so. I then stumbled upon my birth certificate and presented that to him and he still refuse to help me out. (I really needed the money for electric). He told me that his boss would not accept something of the sort to prove my citizenship ( Wow) doesn't get much better than a birth certificate. Anyway this place of business is over 20miles away from my home and was the closest one to my home. To top all this I want getting much money back. The store took value from me and still did not help me. If you know the business of gift card exchange, the stores do not typically like when the card has been scratched. If card are scratched stores will doc your original percentage rate. Which happened to me I ended up with 7 dollars total.

I tried explaining that to the staff and was told since the card was of little value other stores will take the risk and take card anyway.

Well that was not the Reply that I was looking for or the kind of customer service or kind of business I was looking to partner with.

Your employee made a mistake and Cost me money with no formal apology. If your going to tell people how to use your business giving them the proper information when they call before coming...

The gent I spoke with over the phone before I came in give me very concise and accurate information about what to expect when I came in. When I made the trip to Tempe to visit the store, I believe I dealt with the owner who was helpful and straight to the point. My only disappointment is that I had several hundred dollars worth of gift cards that I was supposed to be selling and because I came in late at night about 20 minutes before the store closed, the gentleman that was helping me told me he could only take a small amount $, because he wanted to make sure to keep cash on hand for other people that we’re gonna come in. To me, and it’s very essence, the store is Soli a cash business, and therefore, you must have cash on hand at all times, regardless of it being close to time to shut up shop for the night. He told me that I could go ahead and give him all of the cards and that I would have to come back for the remainder of the funds or cash the next day. This gentleman seems very trustworthy, however, being my first visit an interaction with his business, I felt like it would be best for me to avoid any IOUs. Will definitely be...

Cash4giftcard is not the place to go to they do not use your personal information given as a reliable resource they do not contact for any reason which defeats the purpose of giving your info. You have to walk in and find out yourself. I have reached out to them many times before walking in to ask what they offer with the same information given to them but again they will not tell you anything but the price until you walk in. Even if you read the terms they aren't thorough with everything they say. It seems they are more concerned with staying on top of things than working on problems given from the start. They will still let you walk in anytime during the hours open as long as you understand the terms & conditions that apply but again they will not tell you anything else until you've gone through the process with them regardless of the information given after anything has occurred on a higher level of terms & conditions that apply. I don't refer anybody trying to cash their giftcard to go to...