Woodbridge Interiors Outlet — Local services in Tempe

Never purchase from this company!! Read!!

Purchased a beautiful dinning room table set and TV center console in August of 2016. The night of delivery I noticed there was damage and the furniture was not in good shape, I reached back out to Thomasville the next morning, they told me they would call back. Didn't get a call back, so a few days later I called again, did this for a couple of weeks. Finally talked to the sales woman who helped us. She was very sorry and told me to call the corporate office, after a few days I talked with someone in corporate they said they would send someone out to measure and photograph. A couple weeks later a gentleman in a old mini van with no company markings showed up. After I confirmed he was with Thomasville he measured and inspected the furniture.

Pointed out additional damages and stated they shouldn't have left the furniture the way they did. After taking photos he said someone will call in 2 to 3 weeks. Eventually someone called to let me know they would be replacing the damaged pieces. About 10 weeks later I finally had to call and ask where the new furniture was, at that time they told me the new pieces they got in were damaged also.

I told Roger the store manager that I was very uncomfortable taking anymore furniture from them. Paying $8000 and it being damaged twice isn't a good sign of longevity. He wouldn't listen to my concerns very much and said the new furniture would be in soon.

8 weeks later still not in. Called corporate where I talked to the supposed owner of Thomasville.

The rudest person to represent such a high class brand I have ever had a conversation with in my life. He likes to accuse you of things indirectly without actually saying it. Then spin everything back on you like it's your fault and you are the one who caused the problem. The most unprofessional careless experience of my life. I haven't even described half of what's happened, would make this to long to read.

So 8 months later still no good furniture and still out the $8000.

Please do not ever purchase from this company. Definitely put up a great front but when it comes to it they are fake, unprofessional, and makes me feel like they took advantage of me.

The new furniture produced by Thomasville is not held to the same standards or quality as the old Thomasville furniture.

Be very hesitant on purchasing from this company. There are many others that would be a much...

Bought a TV console in early February, paid in full the same day. The salesperson told me it would take 3 - 4 weeks to get. Fine, it's reasonable. Now our whole house is ready but the salesperson told me the console is on back order and they are looking at end of April and mid May delivery. I tried to cancel the order but she said well..you had a 72-hour grace period to cancel but you didn't. Well, they didn't tell me it's going to take 3 to 4 months (and that's a maybe) to get either! Definitely the last time I buy from this place. If I could do zero star, I would.

If you really care about your customers, why don't you let your customers cancel the orders if your company can't deliver the products in a reasonable time. People are trying to complete their houses and have to wait 4 months and maybe more? You realize if your salesperson had mentioned it would take so long to get, I wouldn't have bought it to start with. And your salesperson did not mention any "grace period" to cancel the order either. What are you guys going to do if I call (I called twice already). Nothing, can't cancel the order, can't have it till mid May the soonest. Can't believe I am stuck with...

We had a positive experience working with Sam to design a custom dining table. Sam was a very good listener. When we had a concern or were hung up on part of the decision, she never pushed us forward toward the sale, but made sure we had the time, resources and information needed to think on and address the concern. Sometimes you get one or the other extreme with a designer - either too much pushing where you end up with something you don't love or isn't really "you" OR too little input with no design guidance and the "whatever you want" approach. Sam balanced good design with truly listening to what we said. Her advice was invaluable in helping us feel confident in our final decision. Sam was responsive to all of our messages, accommodating to our schedule and welcoming when we needed to bring our small children with us into the store. We hope to work with her again on future furniture projects...