Bassett Furniture — Local services in Chandler

We had purchased a new sectional for our new home from this location and decided to support local American-made furniture by selecting Bassett for their quality and workmanship. We were willing to pay the extra cost for this since we thought they would be great quality. Upon delivery of the furniture (after waiting 10-12 weeks for it) within a few months (5), the color started to degrade and we had followed all requirements by the manufacture per their user manual and care maintenance kit to keep the furniture long lasting and protected by using window treatments to avoid direct sunlight exposure. The furniture still degraded with discoloration within five short months of this year (2020). Upon contacting the merchant (Bassett), they were not willing to help us (the customer) on issuing a credit for replacing the newly purchased furniture for a new set or even offering any sort of cleaning or replacement of the discolored fabric. Corporate management didnt even call us back after they said they would. This is very unprofessional. Per their warranty, discoloration is NOT an exclusion for their fabric material furniture and should be covered. The discoloration should not be happening and we have followed all manufacturer's recommended care and maintenance. There is no sun exposure on this furniture as our home is a North-South exposure and we have a covered patio and all windows have window treatment. We are very disappointed in Bassett because we selected them for their top quality and workmanship. We will be also writing a review on all other online review platforms to describe our bad...

Extremely disappointing experience from start to finish. The staff seemed disorganised and lacked knowledge of their own ordering system — it took hours just to place a simple order for display goods, and at one point we were even told to go have a coffee while they “sorted things out.” We came back and they still had not, had to return the following day just to complete the order. When the goods were finally delivered, only half went to our new address while the rest was mistakenly sent to our old address. Some items didn’t arrive at all, forcing us to go back to the store again. At that point, they offered us a discount on some display artwork, which we accepted. We ordered a table and chairs for delivery several months ahead. When we went in to confirm the delivery months later we were told the order had been cancelled despite the fact that we had paid a deposit, and no one had informed us. We decided to cancel entirely and asked for a refund of both the deposit and the artwork discount they had promised. They denied still owing us the discount offered and said they had already refunded it , and after a couple of weeks of back-and-forth, and us chasing we finally received our deposit refund. Days later, they eventually refunded the artwork as well, but without any apology, and they failed to send the amount we had actually agreed upon. they sent less! Overall, this company has been unprofessional, disorganised, and deceptive. Their lack of communication and accountability is shocking. I would never use them again and strongly advise others...

My wife and I had been on a multi year hunt for the perfect couch. I am not an easy customer and hate being sold to. We happened to be in the east valley and saw a Bassett Home Furnishings location next to a place we were volunteering at. We stopped in and Liana was the first design consultant we met. She gave us a ton of space, checked in on us as we walked the showroom, and periodically offered us answers to our questions with knowledgeable and quick responses. She quickly won my trust that I was not being sold but being helped. This all happened on a Friday and she offered to come to our Avondale home on Sunday just 2 days later. She came over and had a few different color swatches and helped us choose the best couch for our living room. This was probably the best experience I have had while making a large purchase. This was not an inexpensive couch by any means but the experience and quality of the materials made it so worth it. I would recommended this company and Liana every time. Thank...