Black Rock Coffee Bar — Restaurant in Tempe

I normally don’t write bad reviews for things like this but this was the first issue I’ve had at a coffee place and it is such a dumb issue to make a customer go through, its comical. I went to a location in Mesa to get a birthday freebie. They said their system had changed and I had to download the app rather than provide my phone number. I was in a hurry and did not have time to do that, so I left. I then went to this location in Tempe on a different day with the app downloaded and went through the drive thru to let them know I was there for my birthday freebie. The app allowed me to add and deduct 100% for a large beverage which I had loaded at the time. When I ordered, they told me it was only good for a medium, but I explained the app gave it to me, so the girl said ok, we’ll do that. When I got to the window another barista said the birthday freebie would only be good for the medium but then AGAIN, I explained the app gave me a large and I showed him the checkout screen showing a large. He said let’s scan the loyalty barcode and see if it works and it did work for the large beverage. All good now, right? Nope. He then hands me a medium and said next time I come in they can give me a large since they already had this made (even though I specifically asked for a large at the order speaker and the girl confirmed). So, I asked him why not just make me a large now and so he said OK. He turned around and asked the barista to make it a large since the app had allowed it as a birthday freebie and the other barista refused……Seriously?! They would rather lose a customer than simply make a new drink! If I had ordered through the app and done a mobile pick up, what would they have done then? Fight that too? For a simple tiny ounce upgrade?! Wow. Hahaha. I will say, the one benefit is that they made me not want to shop at BRCB again and therefore lessen the toxins consumed since as we all know, the majority of drink ingredients at coffee shops are fake. Anyway, won’t be buying from them again. Really really silly...

I go here almost daily for lunch to grab coffee and I get the same thing every time. Just now at 4:30p today, I went through the drive though to get my drink and the girl at the window was very rude and didn’t ask any of the regular questions they ask when you order. She then proceeded to talk about me with her coworker in front of the window during the entire service. I ordered a blended Carmel Truffle and was handed an iced Carmel truffle. The drink turned out gross so I DROVE back to return and POLITELY asked for it to be re-made while she tried arguing with me about remaking the drink and told me it was made correctly. I mention that I have never had an issue at this coffee shop and my drink has never tasted like this. She smirks, sticks her hand out, snatches my drink and continues discussing the interaction with her coworker in front of the window while remaking my drink. I got my remade drink (which was still disgusting and not what I ordered) said thank you and left. That lady should not be working in customer service as she didn’t seem to want to interact with the customers. I will never be going to this...

Black Rock Coffee Bar in Tempe, AZ, offers a mixed experience that caters to both the casual coffee drinker and the discerning café enthusiast.

Upon entering the location at 9895 S Priest Dr, the modern, open-concept design with high-top tables and a spacious layout is immediately inviting. The atmosphere is enhanced by friendly staff who often greet customers with enthusiasm, creating a welcoming environment.

The menu boasts a variety of options, with standout items like the Iced Caramel Blondie and Mexican Mocha Chiller receiving praise for their balanced flavors . For those seeking non-dairy alternatives, oat milk lattes are a popular choice. Additionally, the rewards program, which doesn't require an app, is a convenient perk for regular patrons.

In summary, Black Rock Coffee Bar in Tempe provides a vibrant atmosphere and a diverse menu that can satisfy a range of coffee preferences. While the overall experience is positive for many, attention to consistency in drink quality and cleanliness would enhance the customer...