Aaron's Rent To Own — Local services in Temple

So initially I was going to send an angry review. I decided that I should probably calm down before doing so. Then I decided after calming down that I would not write a review at all I would just no longer use a franchise Aaron's again. As I have done this twice & was completely let down by Aaron's on both occasions & by two different franchise stores. Today I received a phone call asking if I was going to make a payment on my couch... Let me start by saying that I have been a loyal customer to Aaron's for 10+ years. In that time I have spent thousands of dollars with Aaron's. I do not make late payments & no matter where I am I always make my payment. I went to the Aaron's located at 2915 S GENERAL BRUCE DR TEMPLE, TX, 76504. I was in desperate need of a couch. I did find one & the sales manager Yvonna even knocked the price down for us as it was used. It does show a little wear but no big deal. We get the couch home & the seams start to unravel & open to the filling of the couch & ottoman. We reach out to Aaron's & they advise us that they can have someone come out & repair the couch. While we are paying on the couch that won't be a problem but after the couch is paid off I do not want to have to pay someone to repair it, so we decided to order a new couch. We wait for month for the couch to be delivered. The night before it is delivered we find out that we will have to move & we were going to take the furniture with us like I have done with every item I have purchased from Aaron's. The couch finally arrives & is being unloaded & we are telling the Aaron's employees what is going on, they acted like there was no issue. Then they go outside call the store & the next thing I know we are getting told we cannot keep the couch, & they also take my old couch leaving us with nothing to sit on for a week before I was able to move . I did use foul language with several employees there & the manager Yvonna. When I asked to speak with her boss I was told his name was Richard & she did give me his phone number. I called his number on speaker phone with Aaron's employees still in my home & it was a disconnected number. I did end up speaking with Richard but it was not a serious matter to him. I could have been nicer when speaking to Yvonna but there was no reason to be there was no reason to deny me the couch. Richard did offer to store the furniture for us & let us pay it out but that did not help the fact that I had no furniture. I was devastated & in tears. If you are a manager you should first have thick skin. You have the worst customer service for an Aaron's manager. And the stories I heard from the delivery men you definitely have heard worse! But you should obviously not hold a manager position if you cannot remember to close the account & not have your employees get paid to call & ask for payment on something you took back, or give out a correct phone number or you are unable to deal with an upset or irate customer. You should always know where your products are. Since this issue I was buying a 75 " 4K TV, from Aaron's & I sent that back & I am currently buying a laptop that will be back in their hands within the next few days. After this phone call it makes me not want to use an Aaron's period whether it be franchise or corporate as they do not seem to have it together. I would also like to add that google forced me to give them a star in order to leave...

Wow, I do not even know here to begin! But from the time that I decided to purchase from Aaron’s was a disaster, I normally do not rent appliances or furniture for that matter, I normally pay in full but due to unforeseen circumstances I had to rent appliances for my home. They have made my life a complete nightmare because I was behind one payment , they have Harassed me with a multitude of phone calls on multiple occasions (too many time to count), and often times after I’ve already spoken to someone. The harassment became so bad, that I told them to just come pick up their merchandise. I spoke with manager named Ingrid 9/13/23 and, explained my situation to her and, why I no longer wanted to keep the merchandise. We set up a day for pickup 9/15/23 and, the day before pick up 9/14/23 an unauthorized payment was taken out of my account for $245. Normally, they have to obtain your permission to process a payment but this was not done. Another one of the store representatives or manager named Sam or Samantha had took upon her self to apply the charge and stated that I had set up a payment with her on 9/7/23 which was false. If this was to be true why did I continue to be harassed every day until 9/13/23? They also were popping up at my house, as I work from home I found this to be very stressful. I will never in my life purchase anything from this company and if you are reading this I wouldn’t recommend you to do so either. I felt like I was about to go insane. The experience with Aaron’s is one I will...

These people will treat you like family at first, but they will immediately turn into bullies when you fall in hard times, even if you're one day late. They will belittle you, speak over you, harass you & your young ones. They will call you from a fake phone number app instead from their store number back to back, if I may add, AND charge you a home visit fee on top of your payments. They lied to me telling me that I'm not allowed to make online payments & that I have to call in & speak to someone each time I need to make a payment. I became so uncomfortable with the people in this store that I purposely did not update my address when we moved & Continued to make my payments online. I am so glad that I no longer will have to deal with these bullies, I will not be going back to this company again. I'd rather pick up furniture or anything else that would be offered by Aaron's from the side of road before ever coming back to this company. It's just not worth the emotional distress that they cause. Anyone who 5 stars this company probably works for Aaron's or they're fake reviews.

For the "owners" who reply to these reviews, don't bother replying unless you plan on compensating me for my experience with your company and I'm not talking about store credit either. Obviously these reviews aren't enough to have changed the ways of how your employees &/or procedures work if reviews like mine are still being left to warn others. I hope Aaron's will have the future...