Best Buy — Local services in Texarkana

Ronald Stiers in the last week-Edit There should be an option for negative stars. They got one star from me only because there isn't an option for anything lower. I bought a Logitech keyboard/case for my samsung tab a 9.7 online. It came in purple instead of black. So checked availability at my nearest Best Buy (1.5 hour drive from where I live), to make sure they had the black keyboard/case in stock before making the trip. Arrived at customer service counter, explained situation, advised first off that this wasn't a return or refund in any way (I tied my purchase with my frequent flyer program which was running bonus miles and any return/refund would invalidate the bonus), and explained to the rep why. She assured me know refund or return would happen that it would be an even swap between the purple and black keyboards. Well guess what? No black in stock in the store and anywhere online. Yep, seems Best Buy ran out of Black keyboards in less than 18 hrs. Not only that, but after repeatedly telling the rep not to refund it that I will take the purple keyboard back with me, she looked at me with a sarcastic smile and said ooooopps! I accidentally refunded it and cant undo the refund, all the while stapling my refund receipt to my shipping return label and tossing it on the counter in front of me. Not once did she or the sales agent from electronics try to sell me an alternative keyboard/case that would have worked with my tablet. Nothing. Just an oops and toss. That's it. Worst piece of crap employees I have ever encountered. So after spending over 500.00 in several purchases in the month of November, I will never buy from this crooked sloppy company ever again. And don't you know that the company execs are sitting around scratching their bald heads trying to figure how to bolster their company's lagging sales. Um...dum...uh..dum well lets see here, maybe you could train your sales reps to actually sell the products. Then, teach your 'customer service' reps to service your customers with respect and imagine that customer is the reason that you might possibly have your job. Doesn't sound to difficult to me. Either way, you'll never get another dime from me. I'll come visit you, but only to take a picture of your product that I just tested out and then go online and find it...

5/5 - An Emotional Rollercoaster of Capitalism

Walking into this Best Buy is like stepping into a tech lover’s playground—if that playground were run by chaotic, slightly underpaid guardians of HDMI cables. The moment those sliding doors whoosh open, you’re greeted by a mix of ambient fluorescent lighting and the faint scent of desperation from people trying to understand Geek Squad pricing. It’s a vibe.

Let’s talk customer service. They’ve got two types of employees: the ghostly, elusive ones who vanish the moment you need help, and the overly enthusiastic ones who will sell you a $200 warranty on a $12 flash drive. Shoutout to the teenager who tried to upsell me a gaming monitor by saying it’s “lit for COD.” He had no clue what he was talking about, but his confidence? 10/10.

Inventory? Impressive, but oddly specific. Need a $3,000 fridge that connects to your Wi-Fi but no basic phone cases? You’re in luck. Honestly, it’s like they’re daring you to leave with nothing.

Checkout is the Hunger Games. One cashier for 20 customers, and 10 staffers discretely looking for unsuspecting customers to upsale ambush. But hey, at least they didn’t try to sign me up for a credit card this time. Progress.

In conclusion, this Best Buy is a chaotic mix of frustration, delight, and weirdly intimate conversations about printer ink. You’ll leave feeling slightly ripped off, but also kind of proud of your new overpriced headphones. Would I come back? Absolutely. Where else can I buy tech, snacks, and existential dread...

We ordered an appliance and were given a delivery date, the day of delivery we checked for notifications, everything was the same, date & time were still the same. By the end of the scheduled time, nothing had arrived. We called the store to see what was going on, and were told that they had a mechanical problem with the delivery truck at 8am and that we needed to schedule a new date. When asked why we were not notified about delivery problems the response was Hmm, guess that's a problem with our system. We rescheduled, followed & checked all the boxes of the pre-delivery check list, which said they would deliver, set into place & make sure everything was working correctly before leaving. They did deliver on the correct day. They slid the unopened box into the selected location sideways then left. When we called to inform the store that it was not setup as expected, the response was.... you didn't pay for setup, you should have done that when you purchased it. So Best Buys communication from the sales team all the way through the delivery process is very sadly lacking & I won't buy anything from there unless I can touch it and carry it...