uBreakiFix - Phone and Computer Repair — Local services in The Woodlands

They lost the joycons to my nintendo switch and then refused to replace them.

I brought in my nintendo switch which wasn't powering on. They said it would be about a 3-4 day turnaround to diagnose and fix. After 3-4 WEEKS of going back and forth with these people (and I was the one having to call for updates multiple times because they never called like they said they would), they finally deemed my switch unfixable. When I came in to pick up my switch, I initially thought they gave me someone else's switch back because the attached joycons were clearly not mine. These were scratched up, dented, and completely different colors than the ones I dropped off. I relayed this to the guy and he went in the backroom to look for my joycons. He came back up front and said he would have to talk to the manager and have him follow up with me, because he couldn't find my joycons in the store. About 4 days went by without a call so I had to follow up again and was told by an employee that the manager said there was nothing they could do about losing my joycons and that they would not replace them either, especially because my switch was deemed unfixable anyway...? So because they couldn’t fix my switch, they felt it was appropriate to "lose" and then refuse to replace my joycons? Honestly at this point I’m questioning if they even gave me my switch console back. I’ve never had such an unprofessional experience like this. Stay the hell away from this place if you value...

Do not take your Samsung to this location. Staff was friendly but unfortunately made my phone worse than it was when I brought it in. I dropped off a cracked screen S23 Ultra at 1:45 and was told 2-2 1/2 hour wait. I returned after 3 1/2 hours to be told they were waiting on an email from Samsung to bypass having to do a factory reset. After waiting at the location until 6pm I was told that Samsung did not like the serial number to the screen they put on and to put my old screen back on the phone. When I dropped off my phone it worked perfectly minus the crack. What I received back was an even more cracked screen and now a black/glitchy screen. I waited over 5 hours to get back a completely useless phone. Seems like they were good with repairing IPhones and Google, but my...

I never would have expected anything less than a week for my MacBook repair, but uBreakiFix by Asurion blew my expectations away! In less than two days, I received a voicemail saying my device was ready for pickup. The deductible was practically nothing compared to the $900 I would have paid through Apple. From the initial claim to walking out with my MacBook back in hand, the escommunication was phenomenal. I usually feel awkward in boutique-style stores, but the good vibes here made me feel right at home. Santiago was incredibly helpful and knowledgeable, guiding me through the entire process. The quality of service and attention to detail were outstanding. I can't recommend uBreakiFix enough—definitely ask...