Tires 2000 — Local services in Thornapple Township

These guys are the best towing company we've done business with thus far. John was our guy and he was IN-CRED-IBLE!!! He was amazingly talented and knowledgeable. Very friendly and professional. We have a driveway that is narrow and goes up a step hill as it curves around our house to the garage where our car had died. He reversed right up our driveway (around another car even) faster than anyone ever has, no cuts required. Also, no one backs up it because it's such a nightmare...seriously though. It took him 20 seconds. He drives just as perfectly backward as he can forwards. Our vehicle couldn't get out of park or do anything really, due to it's electrical issue. John knew exactly what would happen, pros and cons of each option and let us decide. We picked the option he recommended and it worked out perfectly, even better than we'd hoped. It all happened so fast. Not to mention, it was the cheapest option our car insurance carrier found. We are so impressed....

My wife took her car in to have the brakes changed. I normally do it, but its cold outside and I don't have a heated space to work. They called her a few hours later and told her she needed new brakes and rotors and the cost would be about $369. For that price, I'll deal with the cold. So we picked it up and they still charged us for a half hour of labor for the "inspection". When I took the brakes off myself I found that they hadn't been properly lubricated by the dealership when we bought it 6 months ago but were otherwise brand new pads and rotors. So Tires 2000 was going to charge us almost $400 for work that didn't need done. I have heard of shops that run scams like that but had never encountered one myself. Stay away from this place. I will be contacting the BBB about this. This is unacceptable. I wish I could give...

I was really nervous about using them over Discount Tire, it turned out that Tires 2000 is friendly, great to work with, and a wonderful local company. The true test of any business is when things don't go quite right, and Tires 2000 has been great to work with in a less-than-stellar situation. In late November needed to replace a set of tires immediately (no time to order anything), so I got what they had in stock - a Chinese brand called Nanking. After several tries they couldn't get them to stay balanced (my car would go from being relatively smooth to shaking so bad my teeth would chatter as I was driving it). Tires 2000 was very fair and took back the bad tires and allowed me to order the tires that had come on my car from the OEM, which were always very...