Walgreens — Local services in Thornton Township

I arrived at 5:38pm for my 6pm appointment for covid booster. Only one very line for everything. Once I got checked in at 6pm I noticed there were at least 10 or more people already sitting in chairs waiting to get their vaccine. We all sat for an hour (appointments ranging from 5pm to 6pm) waiting for our vaccine and watching some very heartbreaking, cruel treatment for those trying to pick up prescriptions. People trying to drop off prescriptions were being told to go to Calumet City because they cannot fill their prescription until after noon the next day. People trying to pick up their prescriptions for the last 3 days were being told their prescriptions still aren't ready, come back tomorrow after 12pm. The lack of empathy given toward these people, especially the elderly and parents with children that need their medicine was absolutely heart breaking. When they finally started calling people one by one at 7pm, they were calling people out of order. One woman arrived after most of us and was called in. She refused to get her vaccine before the people ahead of her. I got called before the woman that was in the line ahead of me. The pharmacist said the girls at the desk aren't being as organized as she would like them to be and mixing up paperwork. Something seriously needs to be done about this pharmacy. I have seen pharmacies with way less staff operating much more efficiently than this. I will never return to this location and highly recommend others fill their prescriptions elsewhere since at least 10 people waiting 2 hours for vaccine had to watch customer after customer be turned away and told to go somewhere else or come back tomorrow.

Oh. And as other comments are saying. I tried calling the day before my vaccine appointment to ask if it is safe to get the vaccine while taking antibiotics. I was placed on hold with 3 people ahead of me, when it was finally my turn they picked up and placed me on hold again at least 4 times. I ended up hanging up and googling it. So I echo other reviews saying they do not answer phones and I never saw anyone pick up a phone while waiting 2 hours or even...

I am so disappointed in the service I received from the pharmacy at this location. Over two weeks ago my doctor tried to call to put in a prescription for me. Unfortunately the nurse was unable to speak to someone at the pharmacy so she left a message. The prescription was never filled. As of today another message was left by my doctors office because they were unable to speak to someone. And guess what my prescription still wasn’t filled. I go up to the store wait 45 minutes for the pharmacist to tell me oh we’re still waiting for a message from your doctor. I reached out to my doctors office and they said again they are not able to speak with someone. I have asked my doctors office to move my prescription to the Walgreens in Lansing hoping I will receive better service. I am appalled that Walgreens and this neighborhood would allow this kind of treatment. Especially with the amount of older residents that live in South Holland this is deplorable! South Holland as a community needs to do demand better service and Walgreens as a company needs to hold this pharmacy responsible and accountable! I plan to call the corporate number and voice my concerns and utter disgust with how customers are treated by...

I was on hold waiting for pharmacy for an hour... Terrible customer service!!!! Who has time to wait on phone for an hour to refill a subscription??? I’m moving to another pharmacy... Get more help!!!!!! Just a recap... it actually took in the end 2 1/2 hours.. had To finally call the The manager of the store… After three times of contacting the manager of the store and him taking my phone number and giving it to the pharmacy which I waited another hour and a half or… When I called back I told him to immediately walk to the pharmacy and I wanted to talk to somebody now… So in the long run 2 1/2 hours and when I finally talk to some in the pharmacy it literally took eight seconds To refill my script… And they asked me if I want to pick it up tonight… I said if I had a car I would’ve already been there and that dealing with the BS on...