AT&T Store — Local services in Thornton Township

I went into this store to pick up an online order of two I-Phone 16 Pro Max devices that I had ordered earlier in the day. The young lady (Latina) who began to help me, pulled up my order and retrieved both of the phones. She asked me if I wanted to her to switch the lines for me and I first told her no, that I would complete my own transfer of the line for my phone and the other I-pone would be a gift for Christmas for my son and he would not get it before Christmas.

The young lady persisted that she go ahead and set up my phone so on the third request, I told her to go ahead and set up my line for me. However, I told her that I did not want the other line set up yet because my son was still at school and needed to communicate with his mother about pick up. She proceeded to set up one phone and told me that it was the phone ending in the four digits of my son's phone. I stopped her and asked her why did she set up that phone because now, my son has no ability to communicate, given that he was at his high school in the city. She began to argue with me that I told her to set it up, but I insisted that I told three times not to set his line up. Another customer sitting at the same table also heard this conversation and told her the same thing: "He said three times that he didn't want that other line set up yet."

At this point, I'm growing frustrated and concerned because my son is in the city at school on 61st and Walcott and he can't communicate with his mother about when to pick him up and it is now almost 5:30. The young lady helping continued to argue that I asked her to set up his line as well, when in fact, I specifically told her not to because he would not get the phone before Christmas. At this time, a male employee (white guy with a bald head) who was helping another customer decided to jump in and became very disrespect to the point of almost racist. He began to insist that because it was an online order, the minute that I completed the order, the old phones would stop working. However, I know this for a fact to not be true, because, my line did not start working until about 11:30 pm yesterday evening. At one point, the male employee began to hold his finger up at me as if I was a child that he was chastising saying: "NO NO NO." I stopped him and explained that he would not be allowed to talk to me that way.

At this time, the young lady gave me an extra sim card and suggested that I take it to my son who was 35 minutes away and have him put that sim card in his phone so that it would work again. I asked for all my items so that I could leave the store and as I was doing so, the male employee yelled in a very condescending manner "Have a nice day". I immediately stopped and went back to ask him was he said and repeated: "Have a nice day." I explained to him that I would be reaching out to AT&T about my experience at this store and left.

Subsequently, I had to give my son the new phone because I could not get his old phone open to put the new sim card in it and he the phone to communicate with me or his mother when he was at school for pickup.

Thanks for ruining Christmas ATT store in South Holland.

Subsequently, my line was not working as the young lady said; rather, I had to chat with ATT until about 11:00 pm get it...

I need the people in this community to have self awareness as it pertains to the predatory sale practices at this AT&T. I made decisions regarding my plan based on information provided to me by staff members. You will be baited into erroneous, unwarranted charges. That per the company’s policy, in order to unburden yourself you’ll have to consume the entire cost of the device/phone in order to cancel. My people, they are referring to a device that has been payed off already. In full! But due to the installment plan, it’s treated as a rental of sorts🤨 Not fully informing me and or making me privy to, full disclosure of details not being given, with holding of valuable information, etc. Is then a predatory act when the outcome is a financial gain and or benefit to the business and or individuals involved. Here’s the kicker, I’ve been a customer since 2019. Point is it isn’t the name on the outside of the building, versus that of the people who work in it! Failed attempts to get this rectified thru customer service have been null and void. I don’t take kindly to my intelligence being insulted, so thus far I have reframed from going back to the store. AT&T customer service insisted that I go back to the location. Ma’am thank you, but a $20 adjustment and or plan change will not suffice. I’m trying to line this up when a manager is available. Overall, there are other company’s like Metro pcs(T-Mobile), Boost infinite and others that are a fraction of the cost. Just like cable TV, companies like this with there predatory practices won’t be able to sustain. They lack organic growth, success is only attainable when new devices drop. People be aware, don’t fall for the hoodwinked and or get bamboozled, by what they’re selling. It is...

I visited the South Holland AT & T store on 9/19 as soon as they opened with a broken device. I don’t remember her name, but she had long brown hair with long false eyelashes. I requested assistance on how to retrieve the data and then upgrade. While I understand that they are not techs, as the lady explained after she asked me if I had put my device in rice, I didn’t think that the next steps to resolve my problem would be totally incorrect.

Instead of being told to file an insurance claim that I’ve been paying for & never used, it was suggested that I pay out of pocket and go a cellphone repair shop. There, I was quoted $275 for a broken screen. Would that resolve my data retrieval problem? Probably not because they aren’t experts in that area according to them, so I left upset since my time was wasted.

By chance, a friend told me that “Ubreak I fix It” was affiliated with AT & T’s insurance partner, Asurion. There, my phone was assessed by a tech & it was explained how the device could be repaired and my data recovered and the purchase of a new device all under my insurance plan for a device I’ve had for years. The tech was knowledgeable and informative on resolution.

Lack of knowledge about a company service or product prevents me from returning to the AT & T South Holland location or recommending them in the future. I’ve been an AT & T customer since 1997 & this hasn’t been the first time I’ve been given incorrect information from a sales representative. Train your employees!

The only reason why I rated my experience two stars is because at least...