Windy City Cannabis — Local services in Thornton Township

EDIT: I spoke with the general manager of the Homewood location, Matt. We were able to discuss the issues I have been experiencing at the dispensary including the issue on 4/20 and Matt offered me an acceptable offer to try Windy City again. I was able to come in and get my product with no issues, everyone was polite. I will continue to give Windy City Cannabis my business at this time. I also added another star.

I've been coming to this dispensary for 6 or 7 years now as a medical card holder. The customer service has increasingly declined over the years, especially since recreational became a thing. There are different people working every time I go in. I almost never recognize anyone amymore and I'm usually always in around the same time during the week. I used to be able to walk in and see the same person, and he knew my name. And he never acted like my presence was a thorn in his side. My most recent visit on 4/20 and the subsequent changes in the rewards program have me looking for a new medical dispensary.

On 4/20, I ordered 2oz and a few pre rolls. My allotment is currently 2.5 ounces in a 2 week period. I got all the way through the transaction, paid for my medication, and was ready to go when I wad told I couldn't have my full order because I was over my allotment. I was the first person through the door on 4/20 and there was a long line of both med and rec people waiting behind me. I asked the cashier to please explain to me how the allotment refilled as this was only my 2nd time reaching it. I didn't understand that it didn't refill until the 15th day. The cashier either did not understand my question or didn't want to deal with it because she was starting to get loud with me. I was not angry, just confused and explained as much. It was extremely embarrassing. I was offered 10 loyalty points for my inconvenience, however when the manager came over he said he would only give me 1 loyalty point.

Furthermore, during that visit, I was reminded to use my loyalty points as they would soon expire when switched to the new system. I said that I wanted to save them until the last minute and confirmed with the cashier that they expired at the end of May. Clearly I was wrong, as they expired 4/30 and I lost over $60 in loyalty. Because I wasn't able to get my full order on 4/20 and I lost my loyalty points, I dont have enough money for my medication this week and will be going without a major part of my pain regimen for the next 1.5 weeks. As a 3x survivor of brain surgeries with part of my brain still hanging in my neck, im going to suffer immeasurably this week. But Windy City only cares about making its next buck, so that's why I'm currently looking for a new...

I wish this place could figure it out. I’m almost 40, and I am not the type of person that asks to “speak to the manager,” no matter how bad things get. I have worked in customer service. I get it. At this place, I am not sure there IS a manager to speak with. The line situation outside is unacceptable, plain and simple. It’s a mess. Figure it out. I hope it doesn’t blow your mind to suggest that there be TWO lines. (I’m aware that your current staffing can’t handle ONE line, but I think it’s entirely possible.) So: a line for pre-order (lining up to the right of the door) and a line for people who don’t pre-order (to the left). Please encourage pre-order. Further on the reality of this place: once you get inside, there is another line. Nothing happens in this line. Once you are ushered in to the inside of the inside, you are FINALLY met with competent folks that know what’s up. You interact with this person for a few seconds, after waiting in multiple lines for what seems like forever. It’s a shame they can’t bring this inside inside atmosphere to the outside. I get the prices and taxes: don’t care. Educate your customers. Streamline your website. Streamline YOUR LINE. Above all, FIGURE IT OUT. Please.

Edit: I appreciate your tactful response, but I did not write my review for myself or my own experience. I wrote it for everyone. I teach people how to get their GED. I have a student that is in her 60s, without the ability to get a Dr to give her a medical card. She does not drive. She cannot take a bus to Posen, nor afford to Uber. This is emblematic of many peoples’ reality. Please,...

I’m giving it one star is because I have to give it something since I’m writing a review have been going there since it open it’s changed hands a few times with ownership but now we reach a new dimension. I came in there two weeks ago and misunderstood about my points I had to say upon acting the clerk about it, maybe I asked too many time for her to explain she became somewhat upset. I still kept my composure, and as a conversation went on, her attitude kinda sunk,understand it’s early OK but still I’m a customer. I’m also a vet I have a medical card I suffer from PTSD but I’m not belligerent to people our discussions she decided to call to the rear and said she had someone uncontrollable or might be using the wrong word, but it was out-of-pocket whatever it was that’s what she labeled me as , her supervisor or friend who agreed with her wholeheartedly never looking me up at the phase one time, but saying yes, I understand in front of me I felt violated I feel prejudge. I’ve never had a problem coming in there and never will have a problem that’s not my nature, but my nature is being treated like a human being not prejudged and labeled. she Summon security which I saw come up behind me I was taken aback, it seemed like she thought by doing her job by serving us as customers she had somewhat of a authority on how she treated, or if you didn’t meet up to her aspirations which was being talked to any kind of way and looked at with the stain Thanks, thanks for...