Banana Republic Factory Store — Local services in Thornton

When we first walked in obviously looking for assistance looking confused wanting someone to ask us what we need help with for a return as we were unsure where to start we were not greeted by the 3 woman in the front instead we were ignored and i had to ask what to do for a return while they were just ignoring us. the woman was then unnecessarily rude, and seemed affronted by the fact that she had to help us. She was condescending about how exchanges work and then didn’t suggest but rudely told us to look around to make sure they had things in our size before figuring out the exchange. Had this just been my experience i would’ve given this store a 1 star review and told people to go to any other br factory at the expense of a few more miles.

However- as my partner was trying things on in the fitting room a young man who also worked there was super nice, giving an opinion on suit colors after being asked, was happy to help and grab an extra size, and overall had above and beyond costumer service skills. He kindly asked if we needed any help when he saw us browsing the men’s area before this too going out of his way to do so. He was a pleasure to interact with when he was checking us out as well. His tone, attitude, and helpfulness brought me to want to give this store a 5 star rating just for him but i can’t talk myself into it with how rude and terrible the first woman was. she seriously should never work a day in costumer...

I wish I could filmed what I heard and saw yesterday. The four ladies that were at the cash wrap spent their time talking badly about customers and one was even eating a sandwich behind the counter. No one was on the floor helping out customers. They just spent their time behind the cash wrap talking. Before I walked up to check out, I hear one of the girls say, “did that guy who tried returning his pants come back?” Another one answered, “no, I bet he went back to where he came from.” I was in disbelief when I heard that. No matter what that meant, you DO NOT make comments like that about customers. ESPECIALLY in front of other customers. These four girls clearly have no experience in customer service and I am just disheartened that these are the associates that customers have to deal with. I wish I would have spoken up and feel so sad that I didn’t. The girl who checked me out also did no prompting or asking questions so I had to look up to see if she was ready for me to pay. Just really horrible vibes in there. Management needs to do...

Always love banana republic clothes. The staff here was very Nice and helpful. this is the first time I've been in a BR outlet where I was asked if I needed help more than once..previous experience at other BRO it was next to impossible to get anyone to even say hi to you.

They let me breast feed my little one in the large fitting room whilst I attempted to try on clothes. I have a rough time fitting in their clothes but they're so elegant.

This outlet is one of the best banana republica outlets I've found. Very well organized, the clothes aren't jam packed into fixtures and face outs. I will be returning with my husband to get him some things. I love their...