Kate Spade Outlet — Local services in Thornton

I got my mom a new Kate Spade purse for Christmas and unfortunately it wasn't the right style for my mom. I have her the gift receipt so she could exchange the purse for something that better for her style. When returning the bag she worked with a woman name Paige who is the store manager. Paige was very rude and degrading towards my mom because she did not have the tag which I took off her gift. Paige refused to exchange the purse even though no where on the receipt did it say it a tag was required. My mom later called back and spoke with a nice girl name Maddie who did what she could to make things right and told my mom to come back and she would help her out. I went with my mom and Maddie was able to help. After I requested to speak with Paige about the way she spoke to my mom but she was at lunch so I waited till she came back. Paige told me there is no regional manager at this time that I would have to contact corporate to address the issue. When I asked for her full name she said she could not provide that at the time. When I asked what the store location number she said "yeah we have a store number" but did not tell me till I said I needed it yet again. She then said she was sorry for her tone because she had a cold and said we needed to "take it with a grain of salt." She did not apologize for her rude degrading comments but for her tone. Paige is very rude and cold toward costumers. I should highly recommend not shopping at this location as long as Paige...

I have been to the store multiple times and have had good customer experiences. But overall I feel like they ignore and don’t even say hello in an obvious way. They will greet a white customer in a polite way and ignore you if you are of different ethnicity. Since most of my experiences in this store is that I try to avoid going there and buy KS online or go to the next store right next door; Tory or MK. Overall I feel like the other stores of the same type treat customers equally. I am not a person who normally write a review and especially a bad one. After my experience today (12/5/21) I felt like leaving one. You don’t need to greet people but when you pick and choose who you greet or offer to help, that shows the “Karen culture”. After looking at other reviews quickly it feels like if you are of a different ethnicity or looks you get the condescending treatment. Overall they need to change their customer services if they treat people in a very...

Today, the service was terrible. I was actually pretty shocked. No one asked if we needed help. The cashier was not friendly, and there was no eye contact. My purchase said $35.00. When the cashier rang it up, she said $75.00. When I told her that item was actually on sale, she just stood there and looked at me without saying a word. I thought we were having a staring contest. I left the store empty-handed and went to MK. Actually, I got a better deal. It's so sad to see the younger generation without manners or have any...