Lovesac — Local services in Thousand Oaks

Our experience was a disaster. We went in to order one for our sons birthday. We were using two forms of payment, gift card and debit card. After the gift card was processed the system froze and would not let the employees process anything further but it had already removed the $ from the gift card. We were told it was too late with the corporate office on the east coast so we would have to wait until the next day. I drove 25 minutes back to the store the next morning to get the situation fixed. Upon arriving the employee was doing everything in her power to fix the issue but when she reached out to corporate they told her they wouldn’t help and to contract her district manager which she was unable to do because she didn’t answer her phone. After over an hour she was able to figure out on her own a way to process the transaction and get me back the $ that had already been taken off of the giftcard. The employees were very helpful but did not receive any support from their management. It took 2 trips of 25 minutes each way and over 2.5 hours to simply...

1st experienced Lovesac when I visited my cousin in Big Bear. Besides being very comfortable, he demonstrated how interchangeable it is. Within minutes, he would transform his L shaped sectional into a very wide & double deep guest rest.

When it came time to replace my sofas, I knew I needed to check out a local Lovesac store. Walked in very happy yesterday to find their Black Friday special just started. The more pieces, the larger the discount you receive. I was going to get 12 pieces at first. But by adding 3 more, I was able to take advantage of the 30% discount.

Besides helping to save more $, each seat and side adds to the fun and flexibility of all your future creations. And they have over 300 fabrics to choose from. The majority of their fabrics are machine washable too. And no matter which fabric you start with, you can change the covers in the future whenever you want to redecorate or remodel.

Their current Black Friday special ends on Dec 4th so I highly recommend to go in and...

Galina at Thousand Oaks Lovesac CA was amazing! I would have given 5 stars except Lovesac itself was super hard to navigate. Lovesac uses a 2nd party finance company that is completely flawed. My credit was over 800 and I recently purchased a home but couldn’t finance a couch through their company. Instead I chose to pull out the money directly and my bank had a daily limit. Galina and the crew at the Oaks mall helped me navigate through this to purchase my dream couch. It took us 6 days to finally make this purchase work. I tried calling Lovesac and emailing them but, Galina is the one that I could get a hold of and work with. Cannot wait to see my couch...