Sbarro Washington Square — Restaurant in Tigard

The first time I ate at a Sbarro's was on a military base when I was stationed overseas. And it was kind of the go-to when the base pizza place that was usually attached to a bowling alley or NCO/Officers club was not available. Pros: Decent pizza for what it is compared to other pizzas and especially for "mall pizza". My kids like their cheese pizza and whatever my kids like it's at least a one-star for me. Convenient location. My kids can have the pizza and I can have some other junk food around the mall if I'm not in the mood for pizza. No one beats Costco pizza prices. Period. But, Sbarro's whole large/XL pizzas are actually cheaper on average than most pizza places around. So, at the price point and quality, it's really not that bad unless you're just extra picky about your pizza.

Not-so-good: Expensive slices. In fact, I remember getting a combo on base for like $2.95 back in the day. Now it's between $5 to $8. I get it. Inflation, but there are other places that sell per slice that's cheaper is all I'm saying. And you share the seating with others not eating at Sbarro's. So, what's that overhead really look like? Not $5 to $8-a-slice-worth. A slice is more expensive compared to a slice per whole extra large pizza. Which means, they're probably trying to get you to buy a whole pizza so they don't waste as much. I mean, what happens if all the slices don't sell? Sbarro's has to suck up some of that cost. Whereas, if you buy a whole pizza and you don't eat the slices left over, it's on you. Maybe they could sell more slices if they made it cheaper? Just a thought, it is the mall after all and not everyone is into whole pizza's on the go. From my experience on military bases where Sbarro's existed most workers were foreign nationals who did not want to appear rude by any means. If the servers weren't foreign nationals, they were teenagers who knew better than to mouth off at guys in uniform who could easily call out their parents in whatever unit they were assigned at. So maybe there's just a difference in the cultures, but at this particular Sbarro's most workers are just there for a paycheck. Period. They don't really care about customer service from the perspective of someone who looks at this place as a business. Some of the teenage workers there will play grab-a$$ with each other for a while before even noticing you've been standing there waiting for someone to help you out. And they're manners are not on top of their game. Again, I get it. It's the mall and it's a freekin' pizza place in-the-mall. It's not like I'm paying high quality food here, albeit the prices seem like it. If you think it's bad here...go to Sbarro's in New York.

Saying all that, Sbarro's used to be like those small "Italian" chains. Now they're just mall pizza. So, a little downgrade on the quality and service is to be expected. Or maybe it's just me and I just understand that this is how the way things work. You know? Once you get that kiosk food stuff in the mall, it's nothing like the sit-down restaurant original version...ever. 3-star of being what is it...not great not...

Worst place to eat at Washington Square. Their utensils literally look so dirty in the holder they sit at in front of the cash register, there’s an older woman who works with putting together peoples food orders, or maybe she orders for them because she was telling me to grab my order at the register and I hadn’t even said what I wanted to eat yet. And when I got to finally speak, I said I wanted some pasta she just assumes it’s the penne, that looks inedible by the way. I stopped her and said not that pasta (penne) and she gives me the rudest glare. I asked her for spaghetti and meatballs and she just slops some meat sauce on top of my spaghetti. Paid for a meatball I didn’t even get. Absolute worst dining experience I’ve ever had at a mall. I’ve eaten at other food spots in this food court and I’ve never had such a rude encounter before like this. If I could give negative starts, I would. But I guess we’ll settle for 1 star for the poorest customer service and eating experience. Don’t waste...

I absolutely love their baked ziti. However, I have tried to stop by 5 times in the last year to treat myself to some of the yummy stuff and everytime it's either not ready, or they have run out, or they just don't have it for some reason. Today was the last straw, I checked what time they open and purposefully waited until 30 minutes after they opened because I understand ziti takes a while to bake. So I figured if I waited until they'd been open for a while then the cheesy goodness would be ready. But no, I got there, saw an employee JUST putting out some spaghetti noodles and was told it would be another 30 minutes before it was ready. I don't understand why the company policy wouldn't be to have the employees there making the food so that ALL the options are available at the time that they open! This is the only reason I even go to Washington Square anymore, and now I have no reason, I'm...