T-Mobile — Local services in Titusville

The T-Mobile Corporate Store in Titusville, FL is a great store because employees there, namely, Albert and Brad, are exceptionally good at helping customers with any questions or issues with devices. Numerous other consumers came in as I was there and Albert and Brad were equally as polite and helpful to all the folks as they were with me. They literally work together to make sure all inquiries and issues are fully resolved. Albert even called customer service for support. I truly appreciate people like this because they are rare, and they stand in stark contrast to two female employees at the T-Mobile Store on Clearlake Road in Cocoa, FL who, despite not having a single solitary customer besides me in the store the entire time of my visit, could not be bothered to attempt to truly help me or call customer service despite my pleas to call for help to resolve the issue I had. One just stood at the desk constantly scrolling and tapping on her phone while the one talking to me was busy making excuses on how I should call customer service. Perhaps that is why I was the only consumer in that store before I got a clue, left and went to the Titusville store for help. Thank you, Albert and Brad. Your dedication and people skills are appreciated. I hope T-Mobile recognizes, and compensates you for...

Just wanted to provide a quick update after spending almost an hour on the phone with two people yesterday as well as driving to the store in person to get the security code reset. The stupid watch is still on. The line is still active. Can somebody at T-Mobile please deactivate this phone line that I closed yesterday.

The store itself is not the problem, T-Mobile's policies and programs regarding closing your account and paying your final balances are ridiculous. I closed my account in January and moved it to another provider. They forgot to tell me I needed to close my watch and have continued to bill me and have now suspended my account. This was the last time I will ever do business with T-Mobile. I used to have an account with them for years. Unfortunately all they care about are service fees. They don't care about the customers. They will charge you for everything if they can. They wouldn't even let me cancel my protection plan on the watch that is no longer being used and not in service. I feel sorry for the employees that have to work for this company. Basically their hands are tied and there's nothing they can do to help you. I was instructed to call back in May and make sure I don't owe any additional money on this watch that should have been closed...

I had an absolutely fantastic experience at the T-Mobile store! From the moment I walked in, I was greeted with genuine smiles and a welcoming atmosphere. The staff were incredibly knowledgeable, patient, and eager to help me find the best plan and phone to meet my needs. They took the time to explain every detail clearly, making sure I felt confident in my decision.

What really stood out was the level of customer service — they went above and beyond to make sure everything was set up perfectly before I left. No pressure, no upselling — just honest, helpful advice and great service. My new phone works perfectly, and the coverage has been excellent so far.

If you're considering switching to T-Mobile or just need help with your current service, I can’t recommend this store enough. Five stars...