Viva Jalisco — Restaurant in Texas

I always tend to give the benefit of the doubt... I've been here several times, breakfast, lunch, dinner, dine in, takeout. I've tried different things recommended this place because its decent price but you get what you paid for. The other night my daughter wanted barbacoa, so I ordered her two tacos plain. Told the girl 3 times, please make sure they are plain. Are you sure they're plain, ok just to make sure no veggies just plain?? I get home & they have onions and cilantro. I go back and tell the man at the register, he never apologized, just asked me several times if I wanted plain tacos. So I made sure my daughter that is 6yrs old ate, we sat at the table. I ordered a soda & another taco for me just so she can eat and I was never offered chips &/or hot sauce. No one ever came to see if they can make it up for the inconvenience. They brought my ticket and I was given a few dirty looks. Today's incident my mom is ill and wanted tortilla soup so she asked me to go there. I didn't want to but because she is my mom & ill I went. Well the girl at the drive thru had the worse attitude ever when I was trying to ask her questions about the size of the soups. So I get home give my mom her soup & barely any meat and the avocado was already brown. Why even give it to me bad? I don't know if it's family owned & operated only but these people they hire must hate their jobs because the customer service is awful & they're not too bright. You are losing customers. If I can help it, NO I WILL NOT RETURN & NO I DON'T...

Use to be my favorite local place been going to the other location and this one for many years with my whole family...was in there over this weekend and as we was at the front ready to pay our bill our youngest son lost a quarter in the machines by the door so i went to help him at the machine ...as I was going to the machine our sever yells at my wife MA'AM WHOS GOING TO PAY! accusing us of trying to walk out on our bill ..it was very embarrassing and in front of other customers..and we got hit with automatic gratuity which we normally don't have an issue with coming in with my whole family plus grandma and grandpa...and we repeatedly asked if there was a manager and was told no...she tryd to tell us she had someone walk out on a tab the other day and thats why she did that ...no excuses ...just terrible..very disappointing and extremely embarrassing...ive spent tons of money over the years at viva. Most likely me and my family will never return because of this.

I beleive the servers name was blanca on...

The interior of this restaurant looks sanitary I will say that. My family and I visited this location and ordered the fajitas and a couple of other items. Everything was good until we found a hair in between the meat. We brought this to our servers attention and she tried to shift the blame on us and said it was one of our hairs. Then she proceeded to tell us that it looks like it's just a piece of lint and then told us she didn't see this as an issue as she's a server and understands things like this happen. Management didn't want to remove the charge of the fajitas and only offered a ten percent discount, then said the system only offered fifteen percent off and basically said we should be grateful. I've been to other locations and have never had hair in my food. This experience was awful and I will never return. I SHOULD NOT HAVE TO BE UNDERSTANDING OF HAVING HAIR IN MY FOOD WHEN IM PAYING FOR THE...