Smoothie King — Restaurant in Texas

I visited this Smoothie King location on Friday, and I was extremely disappointed in the way I was treated as a customer. I ordered some drinks through drive thru, and I confirmed the price of the drinks while ordering. When going to pay, the total was more than what i was quoted while ordering. I was given an attitude by a young girl with glasses who should have honored what I was quoted, because it was their mistake for quoting me wrong. I ended up paying for the drinks anyway. I asked for a few extra small cups after paying, and she told me she would charge for them. I've been to other smoothie kings, and I've never been charged for extra cups. So I asked for a refund for my drinks. She once again, with an attitude, said she would call her boss about this and she shut the drive thru window so I couldn't even talk to her. At this point, if you value your customers, the boss should have told her to let it go and honor the price or give me the cups I requested. She then opened the window and said she would refund me. As I'm leaving, I notice on the receipt that she actually charged me AGAIN, instead of refunding me for the drinks that I returned. So now I’ve been charged twice for an order that I never even took. I’m surprised that an employee would have the nerve to do something like this. If it was a mistake, then Smoothie King needs to retrain employees on how to process refunds vs. charges and also on how to treat customers. If it wasn’t a mistake, then there needs to be some sort of consequence for the action of this employee. I did not catch her name, but the receipt said her name is Ashton. And what disappoints me is that there is another previous review about this same girl having an attitude; obviously, nothing was done about it and that’s why she is still working there. I hope Smoothie King handles this in the...

I came in here today to get a smoothie and the girl working in there needs an attitude fix. I haven’t been here in a while and forgot my drink name so I told them the flavors and she names it, and I still wasn’t sure if it was it, but was going to get it anyway. And she goes “Well that’s all we have in that flavor” in a terrible tone and then acted like she hated her job while she mixed my drink, and just put the drink on the table with no comment, no greeting, no nothing. I usually give good tips to the workers at places like this since they are high school kids but I refuse to tip workers that have terrible customer service skills from the start. I used to work in customer service and no matter how bad of a day you’re having, you NEVER treat the customer with disrespect and attitude! If I were her boss, she’d be gone...

I’ll start by saying I love Smoothie King. You know when you walk into a place and you think maybe I should just leave but you don’t. I also don’t like giving low ratings on reviews. Rarely do I. Although….They weren’t busy. 1 car in the drive thru. Took 5 mins to get order even taken bc someone was in the back. I placed an order for two bowls. Neither of them were correctly made. 1 wasn’t even close. Had the wrong base and hazelnut choc spread instead of peanut butter. Plus shoved in under a pile of choc spread was a whole, brown banana chunk. Not cut up at all. I removed the banana but ate the incorrect bowl. Which they were totally fine with. I didn’t want to bother them or disrupt the one fella’s phone call. Plus we were in a hurry. I just think smoothie bowls are too expensive...