Rent-A-Center — Local services in Tomball

I bought a bunk bed that had to be pieced together from several different ones. (I put together my self) They didnt have all the screws so I had to go buy some from Lowes. The bottom mattress had holes in it with the springs popping out. Mind you they did give me a 200 dollar discount and they SAID they would order a new mattress for the bottom bunk. At this same time I bought a HE washer and dryer from Aarons. So I was able to compare the two service wise. Rent-a-Center are glorified collection agents. If you are late they hound you until you make the payment. If they do not hear from you they show up to your house. When you are on the phone with them explaining the situation they ask you what happened in your life that you cant make the payment. They have no leniency for people who work full time out of their hours. Now Aarons they call you if you are late and find out when you can come in. After a certain amount of days they charge you a late fee. Thats it. End of it. No attitude no rude sales people no interrogation an no one showing up at your home while you are in the middle of dinner. I will NEVER EVER EVER shop or use rent a center again. EVER. Oh and I still have not got the mattress they told me they...

The husband had major surgery and we needed a temporary bed right away. Instead of doing the whole insurance song and dance, I decided…”hey lets just RENT a twin bed” since we only need it for a month. I literally called Renee at RAC while I was en route to pick him up from the hospital and she took alllllllllllllllllllllllllllll of my info over the phone and got me all setup. It was like 20 mins before their closing time and Renee was as graceful as ever. By 11 a.m. the next morning, the bed was in my house and setup. I was so busy with getting things arranged for his return home, until I forgot to ask Renee if the bed sat up high. I was worried about that. The bed is perfect…exactly what we needed and envisioned. Good pricing for short term rentals and the customer service was phenomenal. I am in customer service as well, and customer focus will take any business a long way. Kudos to Renee and whenever I am in a pinch for something, I will definitely reach out to her at RAC again. TOP NOTCH!!!! Thanks...

Horrible customer service. Paid $25 online for reservation of furniture after being approved. Spoke with someone who said they cant help me get furniture until monday or tuesday. Agreed. Monday comes, no calls or replies to set up drop off time. I call and the person is on lunch and they say will call back in 30mins . Rest of the day goes by and he never calls. Tuesday comes and i call. They tell me the person dealing with my application is off work that day. Lol what?? I call back Wednesday to ask for a refund of my reservation fee after explaining the story, they still dont try to assist or apologize for the horrible service. They just refund me my money and leave it at that. Lol how are people supposed to get their furniture when the workers dont want to reply or follow up how they should ? If i could rate 0 stars i would. Sucks because i was excited to get my furniture in my new apartment. Ill just take my money elsewhere and recommend the same for...