Academy Sports + Outdoors — Local services in Tomball

My husband went in to buy a new chair and fishing stuff. The chair was not in the shelf and he went to find an employee. Once he did he asked him to see if there was any in the back because the website said the had some. The employee said "What color is it?" My husband suggest he scan the bar code with his device that was hanging from his hip and check to see if they had any. The employee did not want to check to see if they had the chair in the back but finally agreed to go. Still not scanning the code. After waiting 15 mins, my husband found the employee in the BBQ section helping someone else. My husband said "I guess there wasn't any in the back???" He just looked up and said " Ooohh naw." Then my husband went to get his fishing license and waiting 20 mins there and still no one showed up at the counter. So he walked over to pick up 2 shirts. While waiting to be checked out he watched the store manager yell and scream at another customer when she pointed out that a bike was ringing up for a higher price than the tag said it was. He was very rude and was saying she should know that the sale was over. She also said that it was ringing up $100 more that the posted regular price. The manager said that was her problem. Needless to say she just walked out without buying anything. So my husband finally get to checkout and asks for his veterans discount. The cashier asks for his ID to provide he is a veteran. My husband asks what kind does she want. As he says this that same manager comes over and yells at my husband and the cashier "You are not a veteran! You are not getting any discount!!!. Now understand my husband was a Navy Corpsman who served with the Marines wearing a shirt and hat stating that fact on Memorial Day weekend even. I am actually quite impressed that my husband did not get right back in this man's face. But this was over a discount that amounted to less than $4. The manager walked off before anything else could be said and the cashier gave it to him anyway. Needless to say we will think again about going...

I am the Veteran with the special needs child, that went through the ordeal at Tomball Academy on 10/15. This evening they have made it right on their end, so I'm going to share that experience. I'm not a greedy man, and I wanted nothing more than to see policy changes, and an apology. What happened was taken a good bit further than that. The Regional VP contacted me personally after reviewing the footage to express his upmost disapproval in what happened, not only that but he got the ball rolling immediately on a solution. I've been in contact with a few levels of management over the course of the last week, and not a single one questioned what happened, only how to make it better. They invited me to come back to the store, meet some of them, and see the changes they have made in the meantime. While I understand, in the situation, of course we are going to be treated well..but this was different. My son is special needs, the type that requires patience and more patience. Tonight, when we came in they presented us with a pretty substantial gift card, then waited on us hand and foot while I was able to get the kids some new shoes and jackets. Plus a thing or 2 for the Mrs. And I. It's one thing for a company to fake it's way through a PR Nightmare like this was/could've been. It's another to take responsibility, and fix it. I can say without a doubt, the store director (I believe that's her title) Mrs. Susan and associated manager Matt were both patient and kind with us tonight, which was a far better experience than what happened last weekend when we walked in. The thing about my son is he's non-verbal, when we pulled up to Academy tonight he was very visibly uneasy, which is not at all characteristic of him when we go places. Matt and Mrs. Susan had him smiling in no time. Sometimes it takes understanding on all sides. In every case, accountability in how things are handled is what matters. And they took it, raised the bar, and treated us...

The reason I gave this a 3 is because of the staff. Greeted at the door, with a not too heartfelt "welcome to Academy Sports". Went to shoe section. Shopped for at least 15 minutes, possibly longer before I ever saw a sales person. She smiled. Didn't offer to help or ask if I was finding everything ok. Had 2 pr of shoes to try on and she happened to be doing something where I sat to try on my shoes. She was friendly enough to respond to my conversation starter. I was sweating and made a comment there of. I want to say she possibly did enter the question of had I found what I needed somewhere in our conversation but that should have been the initial conversation starter, not mine, with her being the sales clerk. Train your staff better Academy Sports. I encountered and came face to face with various staff while I walked the entire store and NEVER was I greeted with a smile much less a "can I help you". Sad bunch of unfriendly folks or lack of training, maybe both. Send them to Tupelo, Mississippi where the folks at that store know what the meaning of true southern hospitality is...