REI — Local services in Town of Amherst

This is a new store, I get it. But come on man. I walked in and meandered through almost every department (I've got bad hips, I move slow), made my way back to the shoes, found one Keen I wanted to try on out of the very limited selection, took it off the wall, looked around, saw a few employees a ways off talking, then walking away to do different things. One of them passed the shoe area but not close enough for me to ask for help, then I held the shoe above my head like "Yo, anyone want me to give them $160 for this shoe?" I guess they didn't want me to give them $160 so I put the shoe back on the wall, and slowly walked back to the front of the store all the while trying to make eye contact with someone, anyone, and then made it to the front door without a single person ever saying a word to me. I've been a Co-op member for more than 20 years too. Not saying that like a snoot, just saying I've been to REI's all over the country, I love the brand and going in there is always like a little play-cation. I've outfitted for cross country bike trips and all of my cold weather/bike/outerwear has come from REI for 2 decades. Unfortunately today was just a disappointment. 3 stars only because I don't want to kill the average too much. I want this store to succeed but get...

My first impressions are very organized! Outstanding customer service. Very large selection. I get the feeling the bike shop in the store will be very popular. Looks like a great selection. Nice easy to read info board. Workers sounded sharp. The selection of binoculars didn't knock me out. They need MORE. Hopefully the kayak selection will get bigger. Not a huge variety of ballcaps. Top of the line footwear section. My favorites were in stock. Hoka, Brooks, Solomon. Possibly Keen. Not sure if I saw New Balance 1080s. Clothing in general is very good quality. There is nothing cheap or half baked about this new store. Phenomenal parking! Nice restrooms. Gonna be a great addition...

Store is nice, limited products, customer service ok. At the register I felt like I was being called out because my husband is a member and you are not allowed to share membership, totally understand. One person said yes I was given the rewards, great. Then the person who was cashing me out proceeds to ask her manger after the transaction completed. They had a conversation with me about it, like I was the one who was the issue when in fact I was not. I was not offered a bag for my items so I walked across the parking lot looking like I stole merchandise. Not a great experience and I will just stick to buying...