Nordstrom Rack — Local services in Town of Amherst

I just went in to the brick and mortar store for the first time this afternoon. I have shopped online for items in the past and have always been pleased with the timely shipping of goods etc. I had purchased my husband some dress shoes for work and a few of the pairs didn't fit, hence I was returning them. The store was clean and well organized. I went to the return and purchase counter with my unwieldy box and an associate immediately brought a cart over to me to let me put my items into it while waiting. I had just gotten into line and would not have minded holding them, but her attention was appreciated nonetheless. The line was expedited quickly and 3 of the 4 associates taking care of customers including the one who had assisted me with the cart for my boxes were all visibly and audibly pleasant. When I got to the front of the line, the same girl who had helped me was the one to actually wait on me. She was very personable and I felt that she enjoyed her job. After years of retail and retail management experience, it is difficult to find salespeople that are kind, let alone those that enjoy their jobs. Being a busy mom, sometimes it's just easier to shop online for items, but I will definitely make the time to come back to this store, based on customer service alone! Thank you for making my experience an...

I love this store, products and the prices. Every time I go to the checkout counter in this store, the clerks are always rude. Yesterday, the woman barely says "hello" to me. She is talking on her phone, maybe with head phones in? I didn't even care to look. Laughing in my face, mumbling, couldn't even understand what she was saying. I leave the store and the security alarms start going off. I look in my bag, my clothes still have security alarms on them. I turn back and see the long line and I'm not waiting in that after how she disregarded me as I was checking out. I went to another associate and asked for the manager. The manager was very attentive and made sure he fixed the issue without me having to get back into line and reassured me he would be having a conversation with the associate. I don't think someone who has private conversations on the clock should be greeting the customers, rather stocking and putting items away. It's weird to me. This is not the first time I have had this experience at this store, usually it's a scowl at the front, barely friendly. It's...

So Yeah.....um yes! Today was my 1st time in this store and let me tell you...Yes! I made out with 2 pairs of shoes and a few tops and that's really rare for me in a single store (I do much better online). One negative is that the clothing options for men, like many other stores is scarce. There's always that one designated mini corner that most "female-oriented" stores have that kinda make even carrying men's clothing pointless. Well... there was my few seconds of sympathizing with my fiance's issue of finding more than a few fully stocked, reasonably priced men's clothing stores. I was ok-ed by the Women's clothing. They had plenty of clearance racks and discounted racks throughout the store. But real treasure here is the shoes!! Both men's and women's shoes are an amazing selection to choose from. My fiance found a pair of snazzy dress shoes in the isles and isles of inventory. And what great prices! I am so love with the 2 pairs of shoes that I found in here!! I didn't even have to dig they were just waiting for me to show up! My...